Customer Service Representative
19 hours ago
Catamount Ski Resort LLC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be responsible for providing exceptional guest service, answering phone calls, and assisting guests with their inquiries.
Key Responsibilities:
- Provide accurate and friendly service to guests at the front desk, cash registers, and throughout the resort.
- Answer phone calls and respond to guest inquiries in a timely and professional manner.
- Assist guests with purchasing lift tickets, rentals, and other resort services.
- Maintain a clean and organized workspace, including the front desk and cash registers.
- Work collaboratively with other team members to ensure seamless guest service.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Basic computer skills and knowledge of point-of-sale systems.
- Ability to work a flexible schedule, including weekends and holidays.
- High school diploma or equivalent required.
Physical Demands:
The employee will be required to stand for long periods, walk, and move around the resort. They will also be required to lift, carry, and move objects up to 25 pounds.
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