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Customer Service Representative

2 months ago

Frisco, Texas, United States Lands' End Full time

**Job Summary**

Lands' End is seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales by utilizing approved consultative selling practices.

**Key Responsibilities:**

  • Drive sales by identifying customer needs and providing appropriate solutions
  • Provide highest degree of customer service, including greeting customers and adjusting individual customer attention based on store traffic
  • Maintain knowledge of Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales
  • Process customer transactions efficiently using the POS and online system
  • Perform markdown and other promotional activities as needed
  • Responsible for stock replenishment and adhering to visual brand standards

**Requirements:**

  • Excellent selling skills
  • Ability to communicate effectively with customers and fellow employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instruction and meet deadlines on projects/tasks
  • Flexible and adaptable to change
  • Knowledge of Lands End merchandise is strongly preferred
  • Previous experience in retail strongly preferred
  • Availability and flexibility to work varied hours to support the needs of the business
  • Ability to stand for long periods of time
  • Ability to lift boxes up to 40 pounds