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Client Service Coordinator

2 months ago

Tempe, Arizona, United States US Tech Solutions Full time
Job Overview: Responsible for case allocation, management, and data handling, while efficiently navigating various systems in a high-volume environment. Key Responsibilities: Duties are outlined based on the estimated percentage of time dedicated. Additional tasks may be assigned as necessary. Core Duties: Provides exceptional service to clients through various communication channels including phone, email, and chat. Ensures follow-up on pending items to guarantee completion in accordance with established Service Level Agreements. Cultivates and maintains a solid understanding of one or more products, alongside relevant industry policies and procedures. Recognizes areas for process enhancement and collaborates with leadership to implement improvements. Exhibits intermediate proficiency with various systems and software applications, which may encompass HRIS, Salesforce, Flex, Core Advanced, and ORS. Records all interactions meticulously. Acts as a mentor for junior team members. Conducts data entry while maintaining strong organizational and prioritization skills. Qualifications: Candidates with a degree may be considered in lieu of relevant experience. Educational Background: Bachelor's Degree required.

About US Tech Solutions: US Tech Solutions is a global staffing firm that provides a comprehensive range of talent on-demand and total workforce solutions. We are committed to being an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.