Golf Shop Customer Service Associate
2 weeks ago
Position Summary:
Assist in the efficient operation of the golf course and pro shop by delivering outstanding customer service, managing phone inquiries, coordinating tee time bookings, and processing transactions for green fees and merchandise. Ensure the golf shop's merchandise is well-presented and functional. Work alongside the Director of Golf to support groups, tournaments, and events, ensuring daily operations run smoothly.
- Deliver exceptional service to guests, both in-person and via phone, following established service protocols.
- Enhance the overall golfing experience for every visitor.
- Ensure the safety and upkeep of facilities, equipment, and merchandise.
- Exhibit proficiency in the automated tee time management system.
- Handle transactions related to green fees, merchandise, and rental services.
- Maintain an appealing and organized display of merchandise in the pro shop to encourage sales.
- Assist in various operational tasks as needed.
- Communicate effectively with course rangers and cart attendants to ensure seamless service transitions.
- Proactively identify and fulfill guest needs whenever possible.
- Provide guests with information regarding accommodations and dining options.
- Adhere to the resort's core values, policies, and operational procedures.
- Order and manage inventory to ensure all necessary supplies for golf and clubhouse operations are available.
- Perform additional duties as assigned.
Employment Type: Full-time, Seasonal
Compensation: Starting at $16.00 per hour
Employee Benefits:
- 401(k) plan
- Dental coverage
- Employee discounts
- Flexible working hours
- Health insurance
- Vision coverage
Work Schedule:
- Day shifts
- Evening shifts
- Monday to Friday
- Morning shifts
- Weekends as required
Work Environment: In-person
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