Retail Banking Specialist

3 weeks ago


Williston, North Dakota, United States American State Bank and Trust Company Full time
About the Role:
As a Retail Banking Specialist at American State Bank and Trust Company, you will play a vital role in delivering top-notch customer service and support to our valued customers. This position involves working closely with customers to understand their financial needs and providing tailored solutions to meet those needs.

Key Accountabilities:
- Deliver exceptional customer service, building strong relationships with customers and promoting loyalty to the bank.
- Process a wide range of transactions, including depositing and withdrawing cash, verifying endorsements, and selling cashier's checks and gift cards.
- Assist with loan payments, loan payoffs, and answer customer loan inquiries, providing clear explanations and advice when necessary.
- Manage and balance cash drawers, making cash advances for customers and preparing change orders, maintaining accuracy and attention to detail throughout.
- Collaborate with colleagues to ensure seamless customer service and achieve team goals, fostering a positive and supportive work environment.

Essential Requirements:
- 2+ years of experience in customer-facing roles, preferably in a banking environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proficiency in basic math and cash handling, with a strong focus on accuracy and attention to detail.

Compensation Package: $50,000 - $65,000 per year, based on experience.

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