Customer Experience Specialist

1 week ago


Williston, Florida, United States Winn-Dixie Retail Stores Full time
Job Overview:

As a Customer Experience Specialist at Harveys Retail Stores, you will play a critical role in ensuring that every customer interaction is positive and memorable. You will be responsible for addressing customer complaints, responding to customer inquiries, and providing personalized solutions to meet their needs.

About the Role:

This is a full-time opportunity with a competitive estimated salary of $38,500 per year, depending on experience. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities:

* Address customer complaints and resolve issues promptly and professionally
* Respond to customer inquiries and provide personalized solutions to meet their needs
* Collaborate with other team members to achieve sales and customer satisfaction goals
* Maintain a clean and organized store environment, including the front end area and self-checkout lanes

Requirements:

* 18 years of age or older
* High school diploma or equivalent required
* Ability to read, write, and speak English fluently
* Authorization to work in the United States
* Successful completion of pre-employment drug testing and background check

Preferred Qualifications:

* Strong customer service skills and experience working in retail environments
* Proficient computer skills and knowledge of office software
* Ability to lift up to 25 pounds and stand for long periods of time

What We Offer:

* Competitive salary range of $38,500 - $46,000 per year, depending on experience
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment

About Us:

Harveys Retail Stores is a leading retailer committed to delivering exceptional customer experiences and building strong relationships with our communities. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

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