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Patient Care Coordinator

2 months ago

Brockton, Massachusetts, United States Cortland Dental & Braces - a Benevis company Full time
About Cortland Dental & Braces - a Benevis company

Cortland Dental & Braces - a Benevis company is a leading provider of dental care services. We are committed to delivering high-quality, patient-centered care to our community.

Job Title: Patient Care Coordinator

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team. The successful candidate will be responsible for providing exceptional patient care and administrative support to our dental office.

Key Responsibilities:
  • Provide quality customer service to patients and parents at check-in and check-out.
  • Verify patient insurance eligibility and service limits prior to appointment.
  • Deliver quality and compassionate care to every patient.
  • Greet parents and patients when they enter or leave the office.
  • Ensure parents who are waiting are kept informed of the progress of their appointment or child.
  • Maintain a clean and tidy waiting area and front desk area.
  • Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
  • Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full.
  • Schedule follow-up operatory and six month recall appointments for patients.
  • Answer incoming calls and direct the caller to the proper person, taking messages when necessary.
  • Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
  • Ensure all patient records are re-filed at the end of the day.
Requirements:
  • Graduation from a senior high school or GED equivalent.
  • Office experience in a dentist's or physician's office, preferred.
  • Experience with children's dentistry, preferred.
  • Bilingual preferred, not required.
We Offer:
  • Competitive compensation.
  • Benefits.
  • 401 K.