Patient Access Coordinator
4 weeks ago
We are seeking a highly skilled Patient Access Representative to join our Operations team at the Harbor Community Health Center in Plymouth.
Key Responsibilities:
The Patient Access Representative will provide exceptional customer service while greeting and assisting patients, families, and guests entering the Health Center. This includes registering new and existing patients, verifying scheduled appointments, insurance information, and scheduling follow-up appointments. The ideal candidate will effectively identify and assess patient needs and take appropriate action to ensure that patient needs are met.
Responsibilities:
- Accurately and efficiently collect and record patient information, register new patients, including walk-ins.
- Ensure that all demographics and insurance information is accurate and current, and data enters pertinent demographic patient data and account information.
- Verify insurance information and document payer on patient encounters to ensure accurate claim submission, collect co-pays and/or payment on account in accordance with HHSI policy.
- Promptly and courteously answer the telephone and disseminate calls to appropriate staff.
- Educate patients on payment options, including discussing health and dental insurance coverage, submit applications for Health Safety Net Presumptive Determination, complete applications for Sliding Fee Scale Discounts, and refer patients to the Certified Application Counselors.
- Assist with patient appointments and rescheduling by patient and/or provider request.
- Perform related administrative duties (i.e., sorting mail, bump list, etc.).
- Refer patients as appropriate to Referral Coordinator.
- Ensure accuracy of PCP and/or obtain referrals and obtain Motor Vehicle and Workers Compensation Insurances as appropriate.
Requirements:
- High school diploma/GED.
- 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred.
- Excellent verbal and written communications skills.
- Excellent customer service, organizational skills, problem-solving, and priority-setting skills.
- Basic Math and reading comprehension skills.
- Basic computer literacy, knowledge of Microsoft Office preferred, including Word, Excel, and Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired.
Bilingual:
English and Spanish or Portuguese a plus.
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