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Patient Care Coordinator

1 month ago

Brockton, Massachusetts, United States HearingLife Full time

Overview

HearingLife is a national hearing care company that operates over 600 hearing care centers across 42 states. Our mission is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Responsibilities

  • Act as the face of our retail clinics, ensuring a positive patient experience and helping more people hear better.
  • Support the clinic by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.
  • Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
  • Greet all patients, obtain potential referrals, and understand current marketing promotions.
  • Manage data entry, appointment scheduling, and office supply inventory according to company protocols.
  • Maintain accurate accounts of petty cash, bank deposits, and credit transactions.
  • Work with patients to collect insurance documentation and understand current HIPAA laws.

Qualifications

  • Exceptional professionalism and clear articulation in face-to-face, verbal, and written communications.
  • Strong organization and sales mindset, with proactive customer service skills and friendly behavior in all patient interactions.
  • High School Diploma or equivalent; Associate degree preferred but not required.
  • Minimum of 1 year of previous front office experience, preferably in customer service or sales.
  • Superior multi-tasking and time management discipline, with ability to work independently and collaboratively with staff and support services.
  • Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
  • Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite.

Benefits

  • Paid Time Off, company-paid holidays, and floating holidays.
  • Comprehensive Health Benefits, including medical, dental, vision, and HSA.
  • Competitive 401(k) Program.
  • Exclusive Discounts and Programs, including hearing aid discounts and employee purchase programs.
  • Boundless Growth Opportunities, including DMIT, Apprentice, and Amplify Leadership Programs.
  • A Thriving, Positive Environment, living our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude, and We Create Innovative Solutions.
  • Empower Your Ambitions, with up to $$$$ annually in Education Expense Reimbursement.
  • Refer & Earn, with up to $$$$ per hire, depending on the role.
  • Protection for the Unexpected, with basic life and AD&D insurance, and short-term disability insurance.