Business Relationship Management Analyst

2 days ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Business Relationship Management Analyst

Join the Texas Department of Family and Protective Services (DFPS) team as a Business Relationship Management Analyst. This role is a key part of our IT Department, working closely with business stakeholders to understand their needs and develop effective solutions.

Job Summary:

The Business Relationship Management Analyst will serve as an advocate for business stakeholders, researching and analyzing IT requests to ensure they align with the agency's goals and priorities. This role will also coordinate the gathering and documentation of business cases, technology requirements, and review and assessment of business processes.

Key Responsibilities:
  • Manage and evaluate incoming IT service requests, ensuring they meet the agency's needs and priorities.
  • Develop reporting mechanisms to track and prioritize IT requests, comparing them to existing capabilities and agency funding.
  • Conduct research and analysis to determine the impact of legislative initiatives on IT systems and processes.
  • Maintain a strong awareness of the agency's strategy, funding, goals, child and adult welfare practices, IT platforms, and processes to ensure IT requests reflect the priorities and needs of the agency.
  • Review and comment on complex project deliverables, such as project charters, quality management and risk assessment plans, workflow diagrams, and business rules.
  • Communicate planning and key decisions to appropriate audiences, including senior and executive management and governing bodies.
  • Coordinate change management activities, including frequent communication to customers about the change and its impact.
  • Negotiate agreements and commitments between business stakeholders and IT, from initial requirements to final implementation.
  • Develop presentations for senior and executive level management and governing bodies to communicate recommendations, options, risks, cost benefit analysis, end user impacts on business processes, and system priorities.
  • Ensure IT solutions and business decisions support the organization's short- and long-term business goals/strategy and align with IT strategy.
  • Analyze technology trends to determine their impact on achieving agency goals.
  • Use the service catalog to identify opportunities and perform assessments for developing solid recommendations based on business relevance, technology, implementation, and deployment.
  • Work with internal and external stakeholders to align technology solutions with business strategies.
  • Document IT solution decisions/risks/issues.
  • Contribute to the business case process and develop corresponding documents as required.
  • Coordinate stakeholder business planning and strategy meetings, including short- and long-term strategic planning sessions with customers and agency management.
  • Coordinate work with other IT applications/interfaces within and external to DFPS, including other state and federal agencies.
  • Maintain quality assurance policies, processes, best practices, and standards.
  • Coordinate or perform root cause analysis for issues with IT systems or processes.
  • Outline recommendations for business process improvement.
  • Solicit and manage stakeholders' satisfaction for IT services using available tools and metrics.
  • Ensure stakeholders' expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
  • Develop and coordinate other special projects and perform other duties as assigned.
Requirements:
  • At least three years' experience in a role demonstrating business systems analysis expertise.
  • Ability to work within cross-functional teams.
  • Strong communication skills and ability to communicate with technical, non-technical, functional, management, and executive staff.
  • Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
  • Knowledge of Case Management applications or SACWIS application systems a plus but not required.
  • Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
  • Knowledge of technical approaches used to deliver projects, products, and services to large client organizations; and current and future IT trends and best practices.
  • Ability to analyze legislation to determine and document agency impact analysis, fiscal notes, and cost estimates.
  • Skills in meeting facilitation and presentations for meetings involving cross-functional teams and including external stakeholders.
  • The ability to use moderate judgment in identifying root cause of problems, and developing solutions to a variety of problems of moderate to large scope and complexity.
  • Working knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio, and/or SQL.
  • Ability to analyze and process information quickly.
  • Ability to identify and address existing and potential obstacles, issues, and opportunities; and identify and mitigate key issues affecting the progress of organization and process solutions.
  • Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.
  • Demonstrates excellent organization skills, e.g., defines and organizes tasks, responsibilities, and priorities.
  • Consistently demonstrates strong analytical and critical thinking skills.
  • Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.
  • Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.
  • Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting; manage multiple tasks, projects, and priorities; train and mentor junior level staff.
  • Skill in analyzing business processes and developing business cases for new or modified customer-related products and services.
  • Skills in problem root cause analysis and negotiating problem resolution.
  • Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
  • Ability to work with moderate supervision and provide full transparency into all aspects of ongoing work assignments.
  • Prefer experience in estimating project effort and timelines.

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