Technical Support Specialist

3 weeks ago


Wichita, Kansas, United States MCI Careers Full time
Job Title: Technical Support Representative

We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

The Technical Support Representative will be the primary point of contact for customers, providing technical assistance and resolving issues in a timely and professional manner. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues
  • Document customer interactions and issues in our CRM system
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of computer systems and software
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About MCI Careers:

MCI Careers is a leading provider of business process outsourcing and customer experience solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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