Support Services Liaison

2 days ago


Granite City, Illinois, United States Chestnut Health Systems Full time

**Job Summary:**

We are seeking a dedicated Customer Service Representative to join our team in Granite City, IL. As a key member of our staff, you will provide top-notch customer service and support to our clients.

**Key Responsibilities:**

  • Foster positive relationships with clients and visitors, ensuring a safe and respectful environment.
  • Collect demographic, financial, and insurance information from clients.
  • Collaborate with patients to discuss payment plans, waivers, and fee agreements.
  • Manage patients' electronic medical records and verify payer eligibility.
  • Schedule appointments and operate standard office equipment.

**The Recovery Model:**

We promote the recovery model of treatment, which includes trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.

**Requirements & Qualifications:**

  • High school diploma or equivalent.
  • Proven customer service skills and experience with office software.
  • Excellent communication and organizational skills.
  • Discretion in handling confidential information and ability to multitask.
  • Basic computer skills and a valid driver's license.

**Salary & Benefits:**

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Chestnut Health Systems offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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