Support Services Liaison
2 days ago
**Job Summary:**
We are seeking a dedicated Customer Service Representative to join our team in Granite City, IL. As a key member of our staff, you will provide top-notch customer service and support to our clients.
**Key Responsibilities:**
- Foster positive relationships with clients and visitors, ensuring a safe and respectful environment.
- Collect demographic, financial, and insurance information from clients.
- Collaborate with patients to discuss payment plans, waivers, and fee agreements.
- Manage patients' electronic medical records and verify payer eligibility.
- Schedule appointments and operate standard office equipment.
**The Recovery Model:**
We promote the recovery model of treatment, which includes trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
**Requirements & Qualifications:**
- High school diploma or equivalent.
- Proven customer service skills and experience with office software.
- Excellent communication and organizational skills.
- Discretion in handling confidential information and ability to multitask.
- Basic computer skills and a valid driver's license.
**Salary & Benefits:**
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Chestnut Health Systems offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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