Customer Service Liaison

3 days ago


Granite City, Illinois, United States Ingram Barge Full time
Company Overview
Ingram Barge is a leading provider of marine transportation services. Our company is dedicated to delivering exceptional customer experiences while ensuring the safe and efficient movement of goods.

Job Description
We are seeking a highly skilled Customer Service Specialist to join our team in Granite City, IL. As a key member of our operations team, you will be responsible for overseeing the order processing lifecycle, from order entry to invoice, and reporting inventory to customers and management. You will act as the liaison between customers, operations, and sales while striving to improve the customer experience.

Key Responsibilities:
  • Maintain product, customer, and pricing master data in terminal operating system.
  • Maintain customer contract information and manage rail demurrage rebilling program.
  • Generate invoices, process credit memos, and troubleshoot invoice issues.
  • Provide storage, tonnage, and inventory reports as required to customers.
  • Generate weekly and monthly reports to finance for management reporting and business intelligence.
  • Coordinate inbound and outbound shipments of rail, barges, and trucks between customers and operations.
  • Communicate with customers, railroad personnel, and truck carriers to coordinate shipments and ensure accurate data capture for invoicing and activity reporting.
  • Address customer concerns and inquiries professionally and promptly.
  • Field after-hours calls and emails to address customer and operational concerns.


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