ServiceNow Developer
1 day ago
Job Title: ServiceNow Developer
Job Summary:
We are seeking a highly skilled ServiceNow Developer to join our team at Centraprise. As a ServiceNow Developer, you will be responsible for implementing, developing, and supporting the ServiceNow platform to satisfy the business needs of our IT department and beyond.
Key Responsibilities:
- Provide guidance to ServiceNow resources on implementation, integration, data transfer, support, and development, including enhancement requests.
- Develop and administer technical solutions on the ServiceNow platform.
- Guide the team in having the right level of details in design artifacts.
- Review design and code to ensure alignment with customer expectations and industry standards.
- Apply innovative technology to business processes to develop new solutions and troubleshoot issues.
- Consult with business analysts and process leaders to develop appropriate technical solutions in ServiceNow.
- Follow up on outstanding development needs and provide timely status reports to the project manager.
- Advise on options, risks, and impacts on business and ITIL processes.
- Communicate technical problems and solutions to both technical and non-technical audiences.
Requirements:
- 10 to 12 years of experience in administration, implementation, and configuration of an ITSM and ITOM solution in a medium to large organization.
- 7 to 10 years of experience in administration, implementation, and configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM).
- Experience in ITIL process definition, integration solutions, mid-server configurations, and converting business requirements into technical solutions.
- Must have experience in integrating ServiceNow with other 3rd party systems or in-house tools developed by the customer's in-house team.
- Lead at least a couple of implementation projects in different ServiceNow core modules and one complete implementation lifecycle for ServiceNow.
- Experience in supporting production systems.
- Liaise with end-users to address their queries swiftly.
- Must be able to document work done and create handover documents to the service management team.
- Must be hands-on in ITSM and ITOM.
- Adept in creating reports as per requirement, including performance analytics.
- Certifications – Certified Application Developer, Certified Implementation Specialist – ITSM.
- Skills Overview:
- ServiceNow platform implementation, development, support, enhancement.
- ServiceNow Discovery Configuration, Run Book Automation preferred.
- Knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS.
- Strong customer service and excellent verbal/written communication.
- Excellent attention to details, ability to multitask, and effective time management skills.
- Understand full ITSM application lifecycle.
- ITIL certified desired.
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