ServiceNow Developer

1 day ago


Richmond, California, United States Centraprise Full time

Job Title: ServiceNow Developer

Job Summary:

We are seeking a highly skilled ServiceNow Developer to join our team at Centraprise. As a ServiceNow Developer, you will be responsible for implementing, developing, and supporting the ServiceNow platform to satisfy the business needs of our IT department and beyond.

Key Responsibilities:

  • Provide guidance to ServiceNow resources on implementation, integration, data transfer, support, and development, including enhancement requests.
  • Develop and administer technical solutions on the ServiceNow platform.
  • Guide the team in having the right level of details in design artifacts.
  • Review design and code to ensure alignment with customer expectations and industry standards.
  • Apply innovative technology to business processes to develop new solutions and troubleshoot issues.
  • Consult with business analysts and process leaders to develop appropriate technical solutions in ServiceNow.
  • Follow up on outstanding development needs and provide timely status reports to the project manager.
  • Advise on options, risks, and impacts on business and ITIL processes.
  • Communicate technical problems and solutions to both technical and non-technical audiences.

Requirements:

  • 10 to 12 years of experience in administration, implementation, and configuration of an ITSM and ITOM solution in a medium to large organization.
  • 7 to 10 years of experience in administration, implementation, and configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM).
  • Experience in ITIL process definition, integration solutions, mid-server configurations, and converting business requirements into technical solutions.
  • Must have experience in integrating ServiceNow with other 3rd party systems or in-house tools developed by the customer's in-house team.
  • Lead at least a couple of implementation projects in different ServiceNow core modules and one complete implementation lifecycle for ServiceNow.
  • Experience in supporting production systems.
  • Liaise with end-users to address their queries swiftly.
  • Must be able to document work done and create handover documents to the service management team.
  • Must be hands-on in ITSM and ITOM.
  • Adept in creating reports as per requirement, including performance analytics.
  • Certifications – Certified Application Developer, Certified Implementation Specialist – ITSM.
  • Skills Overview:
    • ServiceNow platform implementation, development, support, enhancement.
    • ServiceNow Discovery Configuration, Run Book Automation preferred.
    • Knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS.
    • Strong customer service and excellent verbal/written communication.
    • Excellent attention to details, ability to multitask, and effective time management skills.
    • Understand full ITSM application lifecycle.
    • ITIL certified desired.


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