Business Systems Analyst

3 weeks ago


Richmond, California, United States Lorven Technologies Full time

Job Summary:

We are seeking a highly skilled Business Systems Analyst to join our team at Lorven Technologies. As a Business Systems Analyst, you will play a critical role in supporting the Change Management process, ensuring seamless delivery of IT services to our customers.

Key Responsibilities:

  • Assist with the management of the Configuration Management Database (CMDB) and facilitate audits.
  • Monitor the End-to-End Change Management process to assess, control, and track RFCs.
  • Support the CM Tool and monitor the Configuration Management process.
  • Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers, and executives regarding Change Management process.
  • Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes.
  • Support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation, including presentations, impact analysis, implementation plans, training plans, policies, and procedures.
  • Create and manage Communication Distribution, facilitating change announcements, gathering reporting metrics, and creating BI reports.

Requirements:

  • 10 years of experience delivering Business and Systems Analyst Artifacts.
  • Exceptional written and oral communication skills.
  • 2 years of experience with Ivanti Service Manager or Change Management tool (i.e., ServiceNow).
  • Familiar with ITIL framework and processes.
  • 2 years of experience with Power BI.
  • 2 years of experience with SharePoint.
  • 5 years of experience with Microsoft Office.
  • 2 years of experience with Visio.
  • 2 years of experience creating Training Materials.

Working at Lorven Technologies:

Lorven Technologies is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. We offer a challenging and rewarding work environment that fosters growth and development.



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