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Client Support Specialist
2 months ago
Salary: Starting at $20.27
Douglas Fast Net is a premier provider of high-speed fiber internet services in the region. We are seeking a committed and professional Client Support Specialist to join our team. In this role, you will assist our customers through various channels including face-to-face interactions, phone calls, and digital communications. Ideal candidates will have a minimum of one year of experience in customer service, particularly in office or sales environments, and possess a passion for engaging with both internal and external stakeholders.
Why Choose Douglas Fast Net? Become part of a vibrant team that actively contributes to the betterment of our communities. We offer a comprehensive benefits package that includes medical, dental, and vision insurance at no cost to employees, along with affordable coverage options for dependents. Our company provides an exceptional 200% 401(k) match, capped at 9% of salary after six months of employment. Full-time employees also enjoy a generous paid time off (PTO) plan and ten paid holidays each year, including two days off for personal celebrations.
POSITION OBJECTIVE: Deliver outstanding customer service to all internal and external clients by leveraging extensive knowledge of our products and services, while effectively collaborating with team members to meet customer and business objectives.
KEY RESPONSIBILITIES:
- Welcome clients as they arrive at the office.
- Manage a multi-line phone system with a professional demeanor.
- Process new client orders in accordance with established protocols, including product research and upselling opportunities.
- Employ effective sales strategies to highlight products and services.
- Handle service requests, trouble tickets, and general inquiries in our internal system.
- Process payments and address occasional billing inquiries, ensuring daily cash drawer reconciliation.
- Maintain an organized work queue to ensure timely responses to customer needs.
- Assist clients with basic technical troubleshooting.
- Support the Sales Director with marketing initiatives.
- Engage in special projects as assigned.
- This job description outlines the primary responsibilities and essential functions of the role, but may not encompass all tasks that may be assigned.
REQUIREMENTS:
- Proficiency in various Microsoft Office applications is essential.
- Strong verbal and written communication skills are required to interact effectively with diverse clients.
- Ability to thrive in a fast-paced, multifaceted office environment.
- Attention to detail is crucial.
- Maintain a high level of professionalism when interacting with customers, internal teams, and vendors.
- Effective communication skills, both oral and written, are necessary.
- Douglas Fast Net is a drug-free workplace; all employees must successfully complete a pre-employment drug screening.
