Member Experience Specialist
1 week ago
At VASA Fitness, we're dedicated to creating an exceptional experience for every guest and member who walks through our doors. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience to our members and guests every visit.
Key Responsibilities:- Deliver exceptional customer service by greeting members and guests with a smile, eye contact, and courteous tone.
- Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats to provide informed guidance to our members.
- Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
- Consistently find ways to improve the guest and member experience by sharing feedback with leadership and collaborating with your team to implement ideas.
- A competitive, all-encompassing benefits package, including healthcare benefits for employees who work 20+ hours per week.
- Two complimentary gym memberships for employees and one to give away.
- 401k options and paid time off for eligible employees.
We're proud to be a 'Great Place to Work' certified company, and we're looking for passionate, fun, and united team members to join us on this journey. If you're excited about delivering exceptional customer service and creating a memorable experience for our members and guests, we'd love to hear from you
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