Automotive Client Liaison

4 days ago


Thousand Oaks, California, United States O'GARA Westlake Village Full time

About Us

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O'GARA Westlake Village is a premier automotive dealership dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients.

Job Summary

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We are seeking an experienced Automotive Client Liaison - Vehicle Service Expert to join our team. As a key member of our service department, you will play a crucial role in ensuring seamless communication between customers and technicians, providing expert advice on vehicle maintenance and repairs, and promoting loyalty among our valued clientele.

Responsibilities

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The ideal candidate will possess excellent communication skills, the ability to multitask, and a strong passion for delivering exceptional customer service. Key responsibilities include:

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  • Promptly greet customers, listen attentively to their concerns, and provide accurate solutions to address their vehicle issues;">
  • Communicate clearly with customers to determine the nature of their vehicle problems, interpret customer statements accurately, and secure agreements before initiating repairs;">
  • Secure payment methods, escort customers to the cashier window, and ensure timely completion of services;">
  • Test-drive vehicles with customers to verify problem diagnosis, inspect vehicles for bodywork, and provide estimates for necessary repairs;">
  • Advise customers on vehicle care and maintenance, promote additional service sales, and educate them on manufacturer specifications;">
  • Ensure accuracy and compliance with company policies, federal regulations, and applicable laws; and">
  • Maintain organized workspace, report potential problems, and participate in ongoing training and development opportunities.">

Requirements and Qualifications

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To be considered for this position, you must have:

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  • A high school diploma or equivalent;">
  • Minimum three years of experience in the automotive repair industry;">
  • Valid California Driver's license and insurability;">
  • Excellent verbal and written communication skills;">
  • Ability to collaborate with multiple customers simultaneously;">
  • Knowledge of occupational hazards and safety precautions; and">
  • Strong teamwork and professionalism skills.">

Salary and Benefits

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We offer a competitive salary range of $55,000-$75,000 per year, commensurate with experience, plus benefits including health, dental, and vision coverage, 401K plan, paid time off, and employee vehicle purchase plans. Discounts on products and services also available.

Equal Employment Opportunity

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O'GARA Westlake Village is committed to creating an inclusive work environment that values diversity, equity, and inclusion. We welcome applications from candidates who share our passion for excellence and commitment to excellence.



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