Operations and Production Supervisor

2 weeks ago

Savannah, Georgia, United States Harper Special Services Full time
Job Overview

Position Summary

Harper Special Services is a comprehensive 24-hour emergency damage restoration firm experiencing significant growth. We are looking for dynamic, motivated, and customer-focused individuals to contribute to our thriving restoration sector.

The Operations Manager is essential in guaranteeing the prompt and profitable execution of all services while adhering to the company's standards for quality and customer satisfaction. Key responsibilities encompass managing personnel, training and development, documentation of work processes, inventory oversight, equipment upkeep, record management, cleanliness, and employee relations.

The ideal candidate will play a vital role in sustaining market leadership by concentrating on recruitment, staff development, and refining business operations.

Main Responsibilities

  • Foster customer loyalty by consistently surpassing expectations in disaster restoration and cleaning services.
  • Meet company objectives for client satisfaction, quality metrics, cost of goods sold, direct labor expenses, and cash flow.
  • Ensure sufficient staffing, equipment, and supplies to uphold production capacity.
  • Formulate strategic goals and business objectives for the Operations division.
  • Recruit, train, develop, and supervise Operations personnel.
  • Oversee subcontractor requirements and evaluation processes.
  • Monitor financial and overall performance of individuals, projects, and production teams.
  • Maintain inventory of production supplies and materials.
  • Schedule maintenance and repairs for production equipment and vehicles.
  • Implement innovative technology for service delivery.
  • Delegate projects to Estimators and Project Coordinators.
  • Manage negotiations with subcontractors and suppliers.

Additional Responsibilities

  • Conduct employee meetings.
  • Support ongoing improvements in operational processes.
  • Network with industry leaders.
  • Participate in trade shows and industry events as required.

Decision-Making Authority

  • Oversee hiring and termination of operations staff.
  • Establish strategic goals and objectives for Operations.
  • Authorize purchases within the approved budget.
  • Evaluate and select subcontractors for company projects.

Working Relationships

  • Obtain approval for equipment and vehicle purchases exceeding $500.
  • Collaborate effectively with Sales and Marketing to align company capabilities with marketing strategies.
  • Maintain strong relationships with the insurance industry, trade associations, training providers, suppliers, and community contacts.

Performance Competencies

  • Integrity: Prioritizes the business's interests, earns trust, and upholds honesty.
  • Oral Communication: Effective communicator in various settings.
  • Written Communication: Produces clear and organized written materials.
  • Team Building: Fosters a team-oriented work environment.
  • Planning and Organizing: Contributes to strategic planning and coordination.
  • Excellence: Sets high standards and encourages initiative.
  • Coaching: Efficiently trains and develops employees.
  • Adaptability: Adapts well to changing environments.
  • Dependability: Reliable and responsive to management.
  • Safety and Security: Ensures adherence to safety procedures.
  • Technology: Efficiently utilizes technology for improved work performance.

Qualifications

  • Education and Experience: Bachelor's degree in business or equivalent experience, with a minimum of 5 years managing other managers and broad business expertise.
  • Financial Acumen: Interprets financial reports and translates results into actionable strategies.
  • Conflict Resolution: Handles conflicts constructively and provides effective feedback.
  • Strategic Insight: Contributes to strategic planning and identifies opportunities.
  • Mathematical Skills: Proficient in translating data into planning and cost assessment.
  • Computer Proficiency: Skilled in MS Office and related software.
  • Certifications: No specific requirements.

Physical Demands

Requirements include activities such as sitting, walking, lifting objects, and working in various conditions.

Working Conditions

  • Duties involve site assessments, customer meetings, project reviews, and exposure to various environmental conditions.
  • Typical work environment has quiet noise levels.

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