Director of Support Operations
3 days ago
As a key member of our team, you'll have the opportunity to shape the future of customer support in a fast-growing company that's revolutionizing cloud cost management. We're looking for someone who is passionate about creating impactful solutions, fostering an innovative team culture, and empowering customers to succeed.
Key Responsibilities- Develop and execute a strategic vision for the Customer Support function, aligning with CloudZero's mission and goals.
- Lead, mentor, and grow a high-performing support team, fostering a culture of continuous learning.
- Oversee the resolution of technical issues, ensuring a seamless and timely customer experience across all channels.
- Collaborate with customers, internal stakeholders, and cross-functional teams to identify and resolve complex technical challenges.
- 10+ years of experience in SaaS technical support, including 4+ years in a leadership role managing teams or departments.
- Strong background in cloud technologies, with extensive experience in AWS services and Kubernetes environments.
- Proven ability to design and implement scalable support frameworks and manage support operations in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to connect with technical and non-technical audiences.
- A competitive salary range of $120,000 - $180,000 per year.
- A dynamic and growing company with opportunities for professional growth and development.
- A collaborative and inclusive work environment.
-
Healthcare Operations Manager
5 days ago
Boston, Massachusetts, United States Recruiting Support Full timeAbout the RoleAs a key member of the Recruiting Support team, we are seeking an experienced Practice Manager to oversee the clinical operations of our Neuroscience multidisciplinary clinic.Job SummaryThe successful candidate will be responsible for ensuring quality services for patients and the hospital by overseeing daily operations, implementing standard...
-
Warehouse Operations Director
4 days ago
Boston, Massachusetts, United States YMCA of Greater Boston Full time**About the Role**As a Warehouse Operations Director, you will be responsible for overseeing the daily operations of our food distribution programs, ensuring smooth logistics, and maintaining compliance with food safety standards. This is an excellent opportunity for someone with experience in warehouse management and logistics coordination to lead our team...
-
Director of Support Services
1 week ago
Boston, Massachusetts, United States Unique Little Hands Inc Full timeJob Title: Director of Support ServicesWe are seeking an experienced Director of Support Services to join our team at Unique Little Hands Inc. The ideal candidate will have a strong background in early childhood education and excellent leadership skills.About the RoleThe Director of Support Services will assist the director in implementing and ensuring...
-
Director of Operational Excellence
4 days ago
Boston, Massachusetts, United States Cooper Connect Full timeJob Title: Director of Operational ExcellenceLocation: Copley SquareWe are seeking a highly skilled Director of Operational Excellence to join our team at Cooper Connect. This leadership role is designed to drive operational excellence and deliver remarkable results across all areas of the restaurant.The ideal candidate will have 2 years of leadership...
-
Operations Director
7 days ago
Boston, Massachusetts, United States Beacon Hill Full timeAt Beacon Hill, we are seeking an experienced Operations Director to drive systemic food, nutrition, and health inequities. This role will oversee administrative management, stakeholder coordination, communication development, event planning, and business development.Key Responsibilities:Administrative management: Oversee daily operations and ensure smooth...
-
Director of Quick Service Operations
4 days ago
Boston, Massachusetts, United States Eataly North America Full timeEataly North America is seeking a highly motivated and experienced Director of Quick Service Operations to lead the QSR team at our locations.The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience.Job DescriptionAs Director of Quick Service Operations, you will be responsible for directing store QSR operations...
-
Catering Operations Director
1 week ago
Boston, Massachusetts, United States Aramark Full timeAbout the RoleWe are seeking a highly skilled Catering Operations Director to lead our catering operations at a large account or coordinate multiple catering outlets at a single account.
-
Executive Director of Operations
4 weeks ago
Boston, Massachusetts, United States THE POINT Full timeJob OverviewThe POINT is seeking a seasoned Executive Director of Operations to lead our high-volume pub in downtown Boston. This dynamic leader will oversee the execution of daily operations across food, bar, and entertainment services.
-
Operations Director Leadership Position
3 days ago
Boston, Massachusetts, United States Cooper Connect Full timeJob Title: Operations Director Leadership PositionLocation: Copley SquareWe are seeking a talented Operations Director to lead our team at Cooper Connect. This key leadership position is responsible for driving operational excellence, delivering remarkable results, and fostering a positive work environment.The ideal candidate will have 2 years of leadership...
-
Plant Operations Director
1 week ago
Boston, Massachusetts, United States AllSearch Recruiting Full timeJob OverviewWe are seeking a seasoned Plant Operations Director to lead our 84,000 sq. ft. adhesives and sealants manufacturing site in Boston, MA.This is an excellent opportunity for a highly skilled professional to oversee all plant operations, ensuring safety, quality, production efficiency, and customer satisfaction.
-
Culinary Operations Director
2 weeks ago
Boston, Massachusetts, United States CCL Hospitality Group Full timeJob OverviewCulinary Operations Director plays a crucial role in driving the success of CCL Hospitality Group, a leading provider of culinary services to senior living and behavioral health communities. As a key member of our leadership team, you will be responsible for overseeing the strategic direction of our culinary operations, ensuring exceptional...
-
Director of Development Operations Manager
4 days ago
Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full timeJob OverviewBoston Health Care for the Homeless Program (BHCHP) is seeking a highly skilled Director of Development Operations to join our team. The successful candidate will be responsible for overseeing and executing strategies to enhance annual giving outreach, developing innovative approaches to maximize financial support through various giving vehicles,...
-
Director of Sales Operations
4 weeks ago
Boston, Massachusetts, United States First Citizens Bank Full timeJob OverviewAt First Citizens Bank, we are seeking an experienced sales leader to join our team as a Director of Sales Operations. This role is responsible for driving business growth and delivering exceptional customer experiences.
-
Accounting Operations Director
6 days ago
Boston, Massachusetts, United States Health Resources in Action Inc Full timeAbout the RoleWe are seeking a seasoned Accounting Operations Director to lead our accounting department and drive financial excellence. This role will be responsible for managing financial systems, developing and implementing financial policies, and ensuring accurate and timely financial reporting.
-
Operations Leadership Position
4 weeks ago
Boston, Massachusetts, United States Allied Universal® Full timeAt Allied Universal, we're dedicated to providing rewarding careers that give you a sense of purpose.We offer a dynamic and inclusive workplace where you'll be part of a team that fuels a culture reflecting in our communities and customers we serve.Director of Operations Job DescriptionThe Director of Operations is responsible for managing onsite Account...
-
Executive Director
6 days ago
Boston, Massachusetts, United States ESP- Essential Staffing Professionals Full timeJob TitleExecutive Director - Media OperationsAbout the RoleThe Executive Director - Media Operations will lead a cluster of radio stations in Boston, driving strategic leadership and operational excellence. This pivotal role oversees sales, marketing, programming, technical infrastructure, and administrative functions.Key ResponsibilitiesDevelop and...
-
Hotel Operations Director
4 weeks ago
Boston, Massachusetts, United States Sonesta International Hotels Full timeUnlock Your Potential as a Hotel Operations DirectorAt Sonesta International Hotels, we are seeking an exceptional Hotel Operations Director to join our team. This is an exciting opportunity for a results-driven professional to drive business growth and deliver exceptional guest experiences.The successful candidate will be responsible for leading the hotel's...
-
Restaurant Operations Director
4 weeks ago
Boston, Massachusetts, United States Aramark Full timeJob Title: Restaurant Operations Director">About the Role:">This is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. The successful candidate will oversee and manage dining operations where customers order prepared foods from a menu.">Key Responsibilities:">Leadership: Use Aramark's...
-
Director of Financial Operations
5 days ago
Boston, Massachusetts, United States SimpliSafe Full timeSimpliSafe is a leader in the home security industry, committed to keeping Every Home Secure. As a Director of Financial Operations, you will play a critical role in driving our company's growth and success. The estimated salary for this role is $120,000 - $180,000 per year.About the Job:You will oversee financial investment models, including forecasting and...
-
Facilities Operations Director
6 days ago
Boston, Massachusetts, United States East Boston Community Development Corporation Full timeJob DescriptionWe are seeking an experienced Facilities Operations Director to oversee the day-to-day operations of our properties. The successful candidate will have a strong background in property management, with experience in financial analysis, marketing, and compliance.Responsibilities include overseeing overall financial and operational performance,...