Healthcare Operations Manager

3 weeks ago


Boston, Massachusetts, United States Recruiting Support Full time
About the Role

As a key member of the Recruiting Support team, we are seeking an experienced Practice Manager to oversee the clinical operations of our Neuroscience multidisciplinary clinic.

Job Summary

The successful candidate will be responsible for ensuring quality services for patients and the hospital by overseeing daily operations, implementing standard operating procedures, and maintaining regulatory compliance. Additionally, they will coordinate provider schedules, improve appointment systems, and work with leadership to develop policies that optimize patient and staff experiences.

Main Responsibilities
  • Practice Operations
    • Oversee daily operations and ensure adequate staffing and organization.
    • Implement standard operating procedures and maintain regulatory compliance.
    • Coordinate provider schedules and improve appointment systems.
  • Access and Quality
    • Ensure patient scheduling aligns with Ambulatory Care Transformation (ACT) goals.
    • Monitor patient satisfaction, resolve issues, and improve privacy protections.
    • Ensure staff training, proficiency, and ongoing skills development.
    • Participate in budgeting and monitor clinical financial performance.
    • Address billing and coding issues promptly.
    • Ensure compliance with BWH, DPH, and TJC standards.
    • Monitor clinic environment and coordinate improvements.
    • Recruit, hire, and retain qualified staff.
    • Implement onboarding and address personnel matters.
    • Collaborate with Medical Directors and administrators to achieve goals.
Qualifications
  • A Bachelor's degree is required.
  • 4-6 years of related healthcare experience.
  • Strong communication skills with knowledge of business and medical terminology.
Compensation and Benefits

We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience. In addition to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Note: The salary estimate is based on industry standards for similar roles in Boston, Massachusetts.



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