Technical Services Expert
6 days ago
About Us:
ZipRecruiter is a leading online employment marketplace that connects employers with qualified job candidates. We are committed to helping our customers find the right talent for their businesses.
The Job:
We are seeking a Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support to field engineers, technicians, and product support personnel.
Key Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel
- Respond to situations where first-line product support has failed
- Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering
- Customer installation and training involvement
- Provides support to customer/users where the product is highly technical or sophisticated in nature
Requirements:
- Bachelor or Master degree in Engineering or Computer Science
- 3 to 8 years + Product Support Engineer Experience
- Field Engineer in Machinery or Semiconductors experience
- Repair, debug complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems experience
- Technical support for field engineers, technicians, and product support personnel
- Diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment experience
What We Offer:
- $90,000 - $120,000 per year
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
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