Customer Solutions Expert

3 weeks ago


Fremont, California, United States Semiconductor Services Business US Full time

The Semiconductor Services Business US is seeking a skilled Customer Solutions Expert to join its team in Fremont, CA.

About the Role

This critical position plays a pivotal role at UCT Services by acting as a direct link between the company and customer. The ideal candidate will interact with customers, company sales, and production to handle the overall customer order process that includes pre-sales and post-sales service functions.

Responsibilities
  • Order Accuracy Review: Performs Order Accuracy Review to ensure all order details are accurate.
  • Issue Resolution: Investigates issues, communicates with relevant departments to find solutions, escalates as appropriate, and ensures customers are satisfied with the resolution.
  • Order Handling: Handles incoming orders from customers via customer communication and OAR process, ensuring accuracy and timely processing.
  • Quote Coordination: Coordinates with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
Requirements
  • Minimum of 2 years' customer service experience.
  • Associates degree or 4 years' experience preferred.
  • Skills in inside sales, customer service, account management, business development, customer support.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Semiconductor industry experience a Plus.
Compensation and Benefits

The estimated salary for this position is $62,000 - $82,000 per year. We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.



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