Senior Representative

4 weeks ago


Charlotte, North Carolina, United States WESCO International Full time

As a Senior Representative at Wesco International, you will play a critical role in delivering exceptional customer service to our valued clients. Your primary responsibility will be to respond to customer inquiries, providing prompt and accurate solutions to their needs.

You will work closely with internal teams to analyze customer service needs and refer complex or unusual requests to other departments for follow-up or additional information. Your ability to communicate effectively and build strong relationships with customers will be essential in promoting customer loyalty and satisfaction.

Key responsibilities include:

  • Building and maintaining business relationships with customers through prompt and accurate service
  • Supporting customer base by answering questions and concerns, handling customer account inquiries and complaints, and mentoring team members
  • Processing payments for cash account customers and researching and resolving customer problems
  • Providing back-up support to sales counter with walk-in and telephone inquiries

Qualifications:

  • High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred
  • 5+ years of relevant experience
  • Strong time management skills, including ability to prioritize customer issues and resolve with positive outcomes
  • Solid interpersonal skills, able to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure, with strong attention to detail
  • Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times

About Wesco International:

Wesco International is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. We create a world that you can depend on, and our company's greatest asset is our people. We are committed to fostering diversity and inclusion across our workforce, embracing the unique perspectives, authenticity, and individuality of our employees.



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