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Collections Specialist

2 months ago

Mount Laurel, New Jersey, United States Randstad Full time
Job Description

Job Summary: We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Randstad. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring timely resolution of customer delinquencies.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service to clients, responding to customer inquiries, resolving customer complaints, and escalating issues to management as needed.
  • Account Resolution: Timely resolve customer delinquencies, ensuring that accounts are up-to-date and in good standing.
  • Communication: Develop and maintain effective communication with clients, colleagues, and management to ensure seamless resolution of customer issues.
  • Problem-Solving: Utilize strong problem-solving skills to resolve complex customer issues, often requiring creative solutions.

Requirements:

  • Experience: Minimum of 1 year of customer service or collections experience.
  • Education: High School Diploma or equivalent required.
  • Skills: Strong verbal and written communication skills, intermediate proficiency in Microsoft Office products.

Benefits:

  • Comprehensive Benefits Package: Including health, incentive, and recognition programs, and 401K contribution.
  • Predictable Schedule: Enjoy a weekday schedule with no weekends or nights.
  • Supportive Management: Our team is invested in your success, providing ongoing guidance and development opportunities.