Leave Compliance Specialist

18 hours ago


Mount Laurel, New Jersey, United States Alera Group Full time
Customer Service Specialist/Intake Coordinator

Related Risk Management & Compliance, an Alera Group Company, is seeking a skilled professional to fill the role of Customer Service Specialist/Intake Coordinator.

Key Responsibilities:
  • Provide exceptional customer service by responding to inquiries, resolving issues, and escalating complex cases to senior team members.
  • Assist employees in navigating the leave of absence/disability claim process, ensuring timely and accurate processing of claims.
  • Collect and verify employee information, entering it accurately into the claims system.
  • Exercise discretion when handling sensitive and confidential information, adhering to regulatory requirements and compliance timeframes.
  • Redirect quality of care/service complaints to the contact center manager and provide requests for information to the correct operational area.
  • Perform project work and other related duties as assigned or required.
Requirements:
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees, employers, and third-party vendors.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Comfortable working with multiple priorities and adapting to changing circumstances.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a California resident, please review the California Consumer Privacy Act prior to applying.



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