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HVAC Sales and Service Representative

2 months ago


El Cajon, California, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Experience Professional to join our team at DAIKIN COMFORT TECHNOLOGIES DIST INC. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective sales strategies and product knowledge.

Key Responsibilities
  • Sales and Customer Service
    • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information being entered to guarantee correct items are ordered.
    • Support branch sales, including the new business component, by actively communicating with dealers about new product launches, services, supplies, prices, and new products sales and discounts via outbound calls and in-house counter discussions.
    • Maintain sales programs within assigned territories by keeping customers informed about available services, supplies, prices, and new products.
    • Provide excellent customer service, including product/order information, sales, warranties, and returns.
  • Product Knowledge and Support
    • Recommend alternate products based on cost, availability, or specifications as needed.
    • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors regarding shipments.
    • Generate new and repeat sales by providing product and technical information in a timely manner.
    • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Administrative and Operational Tasks
    • Conduct cycle counts as required and replenish showroom stock as needed.
    • Daily processing of cash drawer, end of shift count of money, prepare deposit slip, and place in safe.
    • Maintain records and prepare reports on sales activities.
  • Customer Relationship Management
    • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
    • Monitor competitive activity and trends within the territory.
  • Professional Development
    • Expand knowledge of HVAC products and stay current with the latest trends within the industry.
    • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
    • Understand and follow work instructions, operating procedures, and company policies.
  • Additional Responsibilities
    • Assist in the warehouse as needed, including inventory counts and movement of product, including operating a forklift.
    • Perform additional projects as assigned.
    Requirements
    • Education and Experience
      • High School diploma or GED equivalent, some college preferred.
      • HVAC training a plus.
      • 3-6 years of progressive sales and customer service experience.
      • 3+ years in the HVAC industry.
    • Skills and Abilities
      • Knowledge of HVAC equipment/products is preferred.
      • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
      • Effective and high-quality customer service/relationship management skills via walk-ins, phone, and email.
      • Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
      • Developing rapport and effective listening skills.
      • Effective verbal and written skills – must be able to explain technical parts information clearly and communicate with customers and accurately input orders.
      • Effective organizational skills and time management skills, including the ability to prioritize and multi-task.
      • High level of attention to detail and accuracy and compliance-oriented.
      • Ability to establish positive working relationships with internal and external customers and employees.
      • Ability to apply good judgment and strong work ethics and integrity on the job and results-driven.
      • Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
      • Ability to understand and follow procedures, work instructions, and company policies.
      Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations. May travel occasionally to customer sites, training events, company-related meetings, etc. – estimated 20%.

Pay Range

$26.18

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.#ZR1