Operations Manager for Customer Service

2 weeks ago


Bellefonte, Pennsylvania, United States Cindy Evcic - State Farm Agent Full time
Job Opportunity

We are seeking a dedicated and customer-focused individual to join our team as an Operations Manager for Customer Service. This role involves providing exceptional service to our clients, leveraging your communication skills to establish strong relationships and address their needs promptly and efficiently.

About the Role

This is a full-time position offering flexibility with a 4-day workweek. You will be responsible for ensuring the office is well-maintained and equipped to meet customer needs, while also identifying opportunities to market relevant products.

Key Responsibilities
  • Establish and maintain customer relationships through regular follow-ups and prompt responses to inquiries
  • Provide accurate and friendly customer service, addressing questions regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Utilize a customer-centric approach to educate customers about insurance options, tailoring recommendations to their unique needs
Requirements
  • Excellent written, verbal, and listening communication skills
  • Highly organized and detail-oriented, with experience in managing multiple tasks and priorities
  • Experience in customer service, preferably with a background in sales or team management
  • Able to work effectively in a fast-paced environment, collaborating with others to achieve agency goals
Benefits
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission-based compensation
  • Opportunities for growth and advancement within the agency


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