Clinical Operations Manager for Senior Care

6 days ago


Philadelphia, Pennsylvania, United States ChenMed Full time
About the Role

We are seeking a skilled Clinical Operations Manager to join our team at ChenMed, a leading provider of value-based care for seniors. This is an exciting opportunity to make a meaningful impact in the lives of our patients and contribute to the growth and success of our organization.

Job Summary

The Clinical Operations Manager will be responsible for overseeing the day-to-day management of back office center operations, including clinical quality, compliance, human resources, patient experience, and direct team member supervision. This role requires strong leadership skills, excellent communication abilities, and a proven track record of meeting organizational metrics.

Key Responsibilities
  • Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff
  • In partnership with Center leadership, manage clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy, and membership goals are regularly met and/or exceeded
  • Ensure proper back office staffing scheduling, approve staff payroll and PTO, plan for and manage staffing shortages
  • Perform direct patient care duties as/when needed, including all duties roles and responsibilities of a Care Promoter
  • Use data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model
  • Develop protocols and procedures to improve staff productivity, collaborate with PCPs to coach and manage clinical staff performance, implement progressive improvement plans and disciplinary action when needed
Requirements
  • High school diploma or GED equivalent required
  • Bachelor's degree in Business or Healthcare Administration or a healthcare-related field preferred
  • Active and good standing Licensed Practical Nurse (LPN) in current state of employment
  • A minimum of 5 years progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment required
  • A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital, or similarly regulated environment strongly preferred
Benefits
  • Competitive salary: $80,000 - $110,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holiday pay
  • 401(k) retirement plan with company match
  • Professional development opportunities and career advancement potential

This is a unique opportunity to join a dynamic and growing organization that is transforming the healthcare landscape for seniors. If you are a motivated and experienced healthcare professional looking for a challenging and rewarding role, we encourage you to apply.



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