IDD Case Manager
3 weeks ago
BAYADA Home Health Care is seeking a highly skilled Client Services Manager to join our team in Hickory, NC. As a Client Services Manager, you will play a vital role in delivering exceptional home health care to our clients.
Key Responsibilities:
- Coordinate with care teams to develop and write goals for clients' Individualized Support Plans
- Conduct supervisory visits with clients and guardians
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics
- Partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
- Bachelor's Degree in a Human Services-related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelor's Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
- Must be a Qualified Professional (QP) in North Carolina
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Why Choose BAYADA?
- BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business
- Glassdoor Best Places to Work in 2018 and 2019
- Forbes 2020 Best Places to Work for Women
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Strong employee values and recognition
- Small team at a local office
- Growth opportunities
BAYADA Benefits:
- Paid holidays, vacation, and sick leave
- Vision, dental, and medical health plans
- Employer-paid life insurance
- 401k with company match
- Direct deposit
- Employee assistance program
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