Enterprise Service Desk Support Specialist

5 days ago


South Jordan, Utah, United States Ivanti Full time
Job Summary

The IT Enterprise Service Desk at Ivanti is seeking a highly motivated and organized individual to provide exceptional IT support to all departments across all company sites. As a key member of our team, you will be responsible for managing incoming requests for work or assistance, gathering all needed information, and ensuring the work gets sent to the proper teams in a timely manner.

Key Responsibilities

  • Act as Front-Line technical point of contact for all IT support issues and requests.
  • Take phone calls from internal employees and ensure all interactions are fully documented and all necessary information is gathered before passing on to other teams.
  • Use our service desk software to effectively manage all support requests and escalate as necessary to senior engineers.
  • Manage issue escalations to 2nd line and IT infrastructure.
  • Employ effective communication with internal service users concerning support issues.
  • Technical onboarding for new hire employees including equipment setup.

Requirements

  • 1+ year of IT Service Desk experience.
  • Solid computer knowledge and experience.
  • Customer service experience.
  • Demonstrable ability to create and follow documented processes and escalations.
  • Experience with MAC OS and Windows environments desired.
  • Have experience with Office 365 for Mac and Microsoft office 365 desired.
  • Experience with using cloud applications desired.

What We Offer

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology-focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

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