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Community Support Case Manager
2 months ago
Position Title: Health & Social Services (HSS) Case Manager
Grade Level: P1-P3
Employment Status: Non-Exempt
Department: Health & Social Services
Job Category: Regular, Full-Time
Daily Hours: 8
Reporting Structure: Reports to HSS Program Manager
About UsFounded in 1970, Serving Seniors is dedicated to assisting low-income seniors in San Diego County to overcome poverty through comprehensive support services. Our approach encompasses meals, housing, health and social services, and enriching activities, ensuring that seniors receive holistic care. Our flagship wellness center is a unique facility that integrates various supportive services, operating year-round to cater to the needs of our community.
Mission: To empower seniors in poverty to lead healthy and fulfilling lives.
Vision: To ensure that all seniors, irrespective of their financial situation, can thrive, engage in their communities, and enjoy a sense of belonging.
Core Values:
- Advocacy: Supporting the needs of older adults at all levels.
- Person-Centered Approach: Providing coordinated support with dignity and respect.
- Integrity: Upholding honesty and transparency within our community.
- Compassion: Approaching our work with empathy and understanding.
- Impact: Evaluating programs to ensure positive outcomes for those we serve.
- Inclusivity: Fostering an environment that embraces diversity.
The HSS Case Manager operates both independently and as part of a multidisciplinary team to deliver exceptional services to older adults aged 55 and above. This role involves providing tailored social services, health and wellness support, and referrals to community resources, ensuring that seniors can live healthily and independently.
Key Responsibilities- Facilitate connections between clients and both internal and external resources.
- Provide information on community health resources and act as a liaison between service providers and clients.
- Maintain and update community resource listings.
- Adhere to established policies, ensuring high-quality customer service.
- Engage in advocacy and outreach efforts within the community.
- Manage a caseload based on client interactions.
- Demonstrate commitment to the organization's values and mission.
- Develop and implement care plans addressing clients' unmet needs.
- Conduct assessments as required.
- Represent the organization at community meetings focused on the senior population.
- Communicate effectively with team members to ensure coordinated care.
- Complete accurate documentation of client interactions and referrals.
- Adhere to budgetary guidelines.
- Perform additional duties as assigned.
Required: Bachelor's degree preferred or equivalent experience in a relevant field.
- Bilingual in Spanish is preferred.
- Strong analytical and communication skills.
- Defined professional boundaries.
- Critical thinking and problem-solving abilities.
- Positive attitude and willingness to learn.
- Ability to maintain professionalism in challenging situations.
- Integrity and confidentiality in client interactions.
- Ability to work independently and collaboratively.
- Excellent organizational skills.
- Proficiency in web-based systems and Microsoft Office.
The ideal candidate must be capable of fulfilling all physical demands of the role with or without reasonable accommodation. Regular tasks may involve remaining stationary for extended periods while engaging with clients.
Compensation: $22 to $23 per hour, depending on experience.
This organization is an Equal Opportunity/Affirmative Action employer.
