Merchandise Operations Manager

6 days ago

Philadelphia, Pennsylvania, United States SeaWorld Parks & Entertainment Full time
Job Summary

We are seeking an experienced Visual Merchandiser to join our team at SeaWorld Parks & Entertainment. As a key member of our Merchandise Operations team, you will be responsible for maintaining accurate inventory, executing cycle counts, and monitoring product quantities to ensure a seamless customer experience.

Key Responsibilities
  • Manage and maintain accurate inventory levels across all merchandise locations.
  • Collaborate with the Merchandise Admin and location teams to execute accurate in-park and warehouse cycle counts.
  • Monitor product quantities to prevent out-of-stock issues and ensure timely product release or replenishment.
  • Run weekly reporting on sales information and alert managers and park support of any active products with low remaining stock.
  • Work with the Park Support team to order locally sourced items and track new product arrivals and re-orders.
  • Ensure all product pricing is correct and work with the local Warehouse team for any re-pricing needs.
  • Responsible for running the Merchandise Department's Annual Physical Inventory.
  • Assist other departments with product needs, such as items for giveaways, incentives, and guest recovery.
  • Responsible for all End of Month reporting and yearly IM&R.
  • Assist the Admin team with Mail Order guests and transactions.
  • Assist in all Pin Trading preparations and refreshes.
  • Monitor all Name Programs and work with Park Support to place timely re-orders.
  • Assist the Merchandise Leadership team in all department supervisory capacities.
  • Oversee the performance of all department team members and leadership while on duty.
  • Manage daily department labor to accommodate changing business needs.
  • Resolve all Guest Service matters for the department in a professional and timely manner.
  • Provide exemplary service and ensure Merchandise Standards are met consistently.
  • Responsible for the training and counseling of team members, assistant supervisors, and supervisors.
  • Ensure compliance of Labor Laws with regards to breaks and hours worked per day.
  • Establish and maintain a positive atmosphere that ensures the highest level of team member engagement.
  • Consistently practice safe work habits, including the use of Personal Protection Equipment.
Requirements
  • At least three years of theme park merchandise leadership experience with no significant performance deficiencies within that period.
  • High School Diploma Required.
  • Availability that meets the business needs of the position, including ability to work a flexible schedule.
  • Ability to multi-task in a fast-paced work environment and work independently.
  • Possession of a high level of problem-solving, analytical, verbal, and written communication skills.
  • Possession of a knowledge of computer programs and databases, including Excel, PowerPoint, and Outlook.
  • Ability to push/pull/lift/carry 50 lbs or more on an occasional basis.
  • Willingness to comply with all grooming standards and SEA employment standards.
  • Ability to successfully complete all legal, company, and department training requirements.
Perks
  • Paid Time Off.
  • Complimentary Park Tickets and Passes.
  • Park Discounts on Food and Merchandise.
  • Medical, Dental, and Vision Insurance.
  • 401K Retirement plan.
  • Voluntary Insurance.
  • Life Insurance.
  • Disability Benefits.
  • Tuition Reimbursement.
  • Dependent and Health Care Flexible Spending Accounts.
  • Employee Assistance Program.
  • Legal Assistance Plan.
EEO Employer

SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity or expression, disability, or covered veteran status.

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