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Technical Support Specialist

2 months ago

Aurora, Illinois, United States Aldi Inc. Full time

Company Overview:
At ALDI, technology is at the core of our operations. Our National IT Services department plays a pivotal role in advancing our technological capabilities. By joining this team, your contributions will influence various sectors of our organization, including Finance, Project Management, Logistics, and Operations.

Position Type: Full-Time (Fully On-Site)
Starting Wage: $23.75 per hour
Wage Increases: Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00

Key Responsibilities:
All duties must be performed with or without reasonable accommodation.

  • Respond to incoming technical support inquiries regarding hardware, software, or network challenges promptly; create a ticket and document the issue until resolution.
  • Provide assistance to National Services Offices, divisions, and stores, and engage appropriate internal personnel or external vendors for specialized expertise when necessary.
  • Inform your direct supervisor of recurring issues and propose potential process enhancements.
  • Escalate issues to the relevant level of support and/or management as required.
  • Recommend process improvements to enhance business operations and support quality.
  • Execute all assigned tasks accurately, efficiently, and in compliance with relevant policies and procedures.
  • Adhere to ALDI's privacy and security protocols, especially when handling confidential or sensitive information.
  • Perform additional duties as assigned.

Essential Competencies:
Knowledge, Skills, and Abilities

  • Exhibit the Mindsets, ALDI Acts Competencies, and Professional Skills (M.A.P.) relevant to the role.
  • Demonstrate attention to detail and follow instructions meticulously.
  • Possess excellent verbal and written communication skills.
  • Ability to prioritize tasks and work under tight deadlines.
  • Work effectively both independently and collaboratively within a team.
  • Maintain organization and manage multiple tasks efficiently.
  • Interpret and apply company policies and procedures accurately.
  • Understand business system and processing requirements.
  • Proficient in office productivity software.
  • Foster and maintain positive relationships with internal and external stakeholders.
  • Prepare written materials tailored to specific purposes and audiences.

Education and Experience:

  • High School Diploma / GED required, or a combination of education and experience providing equivalent knowledge.

Physical Requirements:

  • Work may be conducted in an office or remote setting, utilizing a computer and office equipment as necessary.
  • Regularly required to sit, reach, grasp, stand, and move between areas.
  • Consistently use keyboard/mouse.
  • Occasionally required to push, pull, bend, lift, and move items up to 50 lbs.
  • Occasionally handle small computer components to complete tasks.
  • Regularly read and identify small status listings, markings, and components.

Travel Requirements:

  • Minimal travel required for job-related duties such as training and project work.

Benefits:
ALDI offers competitive wages and benefits, including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program

Additionally, eligible employees receive:

  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & Paid Holidays
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Short and Long-Term Disability Insurance
  • Life and Dependent Life Insurance
  • Voluntary Term Life Insurance

Equal Opportunity Employer:
ALDI is committed to providing equal opportunities for all employees and applicants. We do not discriminate based on any protected characteristic.