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Dunkin' Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Restaurant Manager to join our team at Dunkin'. As a key member of our management team, you will be responsible for supporting the Restaurant Manager in the overall operation of the restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.
Key Responsibilities- Support the Restaurant Manager in the day-to-day operations of the restaurant, including floor operations, brand training programs, and team management.
- Lead team meetings and ensure that all team members are aware of their responsibilities and expectations.
- Oversee brand training programs, including scheduling, training, validating, and certifying team and shift lead staff.
- Ensure that brand standards, recipes, and systems are executed consistently throughout the restaurant.
- Create and maintain a guest-focused culture in the restaurant, ensuring that all team members are providing excellent customer service.
- Review guest feedback results and implement action plans to drive improvement.
- Communicate restaurant priorities, goals, and results to restaurant team members.
- Execute new product rollouts, including training, marketing, and sampling, as applicable.
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
- Control costs to help maximize profitability.
- Complete inventory on a periodic basis as determined by the franchisee.
- Support the Restaurant Manager in completing the weekly labor schedule, ensuring that all shifts are staffed to meet guest demand and service standards.
- Support the Restaurant Manager in assigning staff and deployment.
- Support the Restaurant Manager in completing supplier and other vendor orders.
- Conduct self-assessments and corresponding action plans.
- Ensure that the restaurant budget is met as determined by the franchisee.
- Manage cash over/short in the restaurant and ensure that team members are following the franchisee's cash management policies.
- Engage with the Dunkin' Brands Field Operations team as appropriate.
- Recruit, hire, onboard, and develop restaurant team members.
- Assist team and shift lead performance appraisal process.
- Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
- Previous fast food/quick service restaurant experience required.
- Top-notch customer service skills.
- Strong verbal and written communication skills.
- Excellent leadership skills.
- Works well under pressure and is able to multi-task.
- Financial literacy and analytical/problem-solving skills.
- Ability to lift 50 lbs.
- Must submit to a background check.
- Previous management experience required.
Dunkin' is a leading baked goods and coffee chain, serving over 3 million customers per day. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high-energy environment where you get to interact with loyal customers every day.
