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Senior Warranty Claims Auditor
2 months ago
PACCAR stands as a global frontrunner in the innovation, production, and customer service of top-tier light-, medium-, and heavy-duty trucks under the renowned Kenworth, Peterbilt, and DAF brands. In addition, PACCAR is engaged in the design and manufacturing of sophisticated powertrains, provision of financial services, information technology solutions, and distribution of truck components essential to its core operations.
About Peterbilt Motors Company
Across highways, construction zones, urban landscapes, and logging routes, the red oval of Peterbilt is a well-recognized emblem of excellence, dependability, and pride. Since its inception in 1939, Peterbilt has maintained its status as America's premier truck manufacturer. Our commitment to delivering products and services that enhance our customers' performance, reputation, profitability, and peace of mind truly establishes Peterbilt as the Class of the Industry.
Position OverviewThe Warranty Auditor plays a crucial role in evaluating dealer claims, managing supplier recoveries, overseeing auto approval initiatives, and analyzing the PACCAR Registration Warranty system's backend data. This position collaborates closely with dealers, the internal warranty department, and management to carry out regular audits. The role necessitates travel of 50-75% to dealer sites across North America.
Key ResponsibilitiesThe Warranty Auditor is tasked with planning and executing audits aimed at assessing internal control mechanisms and operational efficiency, adhering to departmental standards and expectations.
- Conduct thorough data analysis to inform audit planning and execution.
- Perform monthly, quarterly, and annual evaluations of claim expenses, SRT utilization, campaigns, programs, dealer labor rates, and other pertinent areas.
- Develop or update audit programs as necessary.
- Facilitate meetings with various management levels to effectively communicate audit progress, address audit concerns, and propose corrective measures.
- Prepare comprehensive audit reports that clearly articulate findings and recommended actions in both technical and layman's terms for key stakeholders.
- Maintain an in-depth understanding of warranty protocols and assist in their updates.
- A minimum of 7 years of relevant experience in accounting, internal auditing, or consulting.
- Extensive mechanical repair knowledge, preferably in heavy-duty trucks or automotive sectors.
- Exceptional written and verbal communication skills.
- Strong analytical capabilities with a proven track record of data analysis and meaningful insights.
- Ability to work autonomously with minimal oversight.
- Quick learner capable of thriving in a fast-paced, results-driven environment.
- Professional interaction skills with all levels of management and external partners.
- Experience in data analytics, particularly with SQL, Tableau, and Excel, is preferred.
- Willingness to travel up to 50-75% of the time or more as needed.
- A Bachelor's degree is required.
- An MBA or Master's degree is preferred.
- Attractive salary, 401k with a 5% match, and a company-funded pension plan after 5 years of service.
- Comprehensive medical, dental, and vision insurance options for you and your family.
- Generous Paid Time Off policy, including vacation, holidays, and sick leave.
- Tuition reimbursement for ongoing education, available after one year of service.
- A Global Fortune 500 company offering a broad range of growth and development opportunities.
- Collaborate with experienced, goal-oriented colleagues recognized as experts in their fields.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt fosters Diversity and Inclusion through mentorship, events, and support groups, including the Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and ADVOCATE (an LGBTQ support group).
