Data Analyst/BI Developer
3 weeks ago
Data Analyst/BI Developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow. The goal is to ensure the necessary data points are tracked in the appropriate parts of the flow to extract data and understand if the IVR is providing an efficient experience to the caller. If not, the candidate needs to identify improvement opportunities and guide the Genesys IVR dev teams on enhancements.
Key Responsibilities:
Experienced in common contact center processes, KPIs, and metrics
Familiar with telephony systems
Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc
Ability to clearly socialize analysis
Requirements:
Strong analytical skills
Excellent communication skills
Ability to work with cross-functional teams
Experience with workforce management a plus
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Data Analyst/BI Developer
4 weeks ago
Fort Wayne, Indiana, United States JSR Tech Consulting Full timeJob DescriptionWe are seeking a highly skilled Data Analyst/BI Developer to join our team at JSR Tech Consulting.The ideal candidate will have experience working with Genesys IVR developers to understand customer journey tracking and data extraction. They will be responsible for identifying improvement opportunities and bottlenecks in the IVR flow, and...
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Data Analyst/BI Developer
3 weeks ago
Fort Wayne, Indiana, United States JSR Tech Consulting Full timeJob Description:Data Analyst/BI Developer needed to collaborate with Genesys IVR developers to ensure customer journey tracking in IVR flows. The ideal candidate will identify data points to extract insights on IVR efficiency and guide Genesys IVR dev teams on enhancements.Key responsibilities include:Understanding customer journey tracking in IVR...
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Data Analyst
4 weeks ago
Fort Wayne, Indiana, United States JSR Tech Consulting Full timeJob SummaryJSR Tech Consulting is seeking a highly skilled Data Analyst to join our team. As a key member of our analytics team, you will be responsible for working with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow. Your primary objective will be to ensure that the necessary data points are tracked in the...
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Market Research Data Analyst
3 weeks ago
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Business Intelligence Developer
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Customer Success Support Analyst
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Data Engineer
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Senior Data Solutions Developer
4 weeks ago
Fort Wayne, Indiana, United States Fort Wayne Metals Research Products Corp. Full timeJob DescriptionWe are seeking a highly skilled Senior Data Solutions Developer to join our team at Fort Wayne Metals Research Products Corp. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering innovative data solutions.Key Responsibilities:Design, develop, and maintain scalable data processing and...
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Technical Business Solutions Analyst
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Financial Analyst
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Marketing Analyst
4 weeks ago
Fort Wayne, Indiana, United States Generis Tek Inc Full timeJob Title: Marketing AnalystWe are seeking a highly skilled Marketing Analyst to join our team at Generis Tek Inc. The ideal candidate will have a strong background in marketing and a passion for staying up-to-date with the latest industry trends.Responsibilities:Develop and implement marketing strategies to drive business growth and engagementManage and...
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Senior Programmer Analyst
4 weeks ago
Fort Wayne, Indiana, United States Superior Essex Full timeJob Title: Senior Programmer AnalystSuperior Essex is a trailblazer in innovation, spearheading the evolution of connectivity worldwide. As a global leader in designing, manufacturing, and supplying advanced wire and cable solutions, we are shaping the future of connectivity.Our dedication to this mission is grounded in a triad of core values-innovation,...
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Data Conversion Specialist
4 weeks ago
Fort Wayne, Indiana, United States Patriot Growth Insurance Services Full timeAbout Patriot Growth Insurance ServicesPatriot Growth Insurance Services is a leading national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. With a strong focus on growth and operational excellence, we strive to create a collaborative environment for our employees and provide...
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Financial Crimes Investigative Analyst
4 weeks ago
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Financial Crimes Investigative Analyst
4 weeks ago
Fort Wayne, Indiana, United States TruMark Financial Full timeJob Title: Financial Crimes Investigative AnalystThe Financial Crimes Investigative Analyst will play a critical role in developing and implementing effective fraud prevention strategies to ensure the highest level of performance and effective fraud detection.Key Responsibilities:Develop and maintain rules, machine learning models, and data sources to...