Data Analyst/BI Developer

3 weeks ago


Fort Wayne, Indiana, United States JSR Tech Consulting Full time
Job Description:

Data Analyst/BI Developer needed to collaborate with Genesys IVR developers to ensure customer journey tracking in IVR flows. The ideal candidate will identify data points to extract insights on IVR efficiency and guide Genesys IVR dev teams on enhancements.

Key responsibilities include:

  • Understanding customer journey tracking in IVR flows
  • Identifying data points for efficient IVR experience
  • Guiding Genesys IVR dev teams on enhancements
  • Working knowledge of BI/Analytics tools (PowerBI/Tableau) for dashboard creation
  • Experience in contact center processes, KPIs, and metrics

Workforce management experience is a plus.



  • Fort Wayne, Indiana, United States JSR Tech Consulting Full time

    Job DescriptionWe are seeking a highly skilled Data Analyst/BI Developer to join our team at JSR Tech Consulting.The ideal candidate will have experience working with Genesys IVR developers to understand customer journey tracking and data extraction. They will be responsible for identifying improvement opportunities and bottlenecks in the IVR flow, and...


  • Fort Wayne, Indiana, United States Seven Seven Software Full time

    Job Description:Data Analyst/BI Developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow. The goal is to ensure the necessary data points are tracked in the appropriate parts of the flow to extract data and understand if the IVR is providing an efficient experience to the caller. If not,...

  • Data Analyst

    4 weeks ago


    Fort Wayne, Indiana, United States JSR Tech Consulting Full time

    Job SummaryJSR Tech Consulting is seeking a highly skilled Data Analyst to join our team. As a key member of our analytics team, you will be responsible for working with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow. Your primary objective will be to ensure that the necessary data points are tracked in the...


  • Fort Wayne, Indiana, United States Superior Essex Full time

    We are a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment.Throughout our 90-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation,...


  • Fort Wayne, Indiana, United States Valbruna Group Full time

    Business Intelligence AnalystValbruna Group is seeking a skilled Business Intelligence Analyst to join our team. As a key member of our organization, you will be responsible for developing and maintaining comprehensive reporting solutions using SSRS, SSIS, Power BI, and Qlik Sense.Key Responsibilities:Design, implement, and manage ETL processes using SSIS to...


  • Fort Wayne, Indiana, United States Beacon Credit Union Full time

    Job Title: Business Intelligence AnalystJob Summary:We are seeking a highly skilled Business Intelligence Analyst to join our team at Beacon Credit Union. As a Business Intelligence Analyst, you will play a critical role in providing business insights through the use of data, dashboards, and reports to predict member behaviors and assess potential financial...


  • Fort Wayne, Indiana, United States Frontier Communications Full time

    Job Title: Senior Digital AnalystFrontier Communications is seeking a Senior Digital Analyst to join our team. As a key member of our digital analytics team, you will be responsible for executing and implementing behavioral and performance analytics on our e-commerce platform.Key Responsibilities:Collaborate with IT, business leads, product, marketing, and...


  • Fort Wayne, Indiana, United States BankUnited Full time

    About the RoleThe Sr. Business Data Analyst is a critical function within the Advisory Strategic Initiatives Management (ASIM) division that reports directly to the Business Risk Advisory Officer.This role involves leveraging data analytics to support the bank's risk management strategy, applying advanced data analysis and statistical techniques to evaluate...

  • Senior Data Engineer

    3 weeks ago


    Fort Wayne, Indiana, United States M3USA Full time

    Job Title: Senior Data EngineerAbout the Role:M3 USA is a leading healthcare innovation company that offers digital solutions across various industries. As a Senior Data Engineer, you will play a crucial role in building and maintaining robust data pipelines, working closely with stakeholders to ensure data solutions align with business objectives.Key...


  • Fort Wayne, Indiana, United States Northern Data Systems Full time

    Customer Success Support AnalystWe are seeking a highly skilled and dedicated Customer Success Support Analyst to join our team at Sharetec. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to clients...

  • Data Engineer

    4 weeks ago


    Fort Wayne, Indiana, United States Parkview North Hospital Full time

    Job SummaryThe Research Data Engineer is responsible for uncovering insights in data sets and developing algorithms to enhance the usability of raw data for the research community.This role requires a strong foundation in technical skills, including expertise in SQL database design and multiple programming languages.The ideal candidate will possess excellent...


  • Fort Wayne, Indiana, United States Walmart Full time

    Job SummaryWalmart is seeking a highly skilled Senior Analyst, Record to Report to join our team. As a key member of our accounting team, you will be responsible for managing transactional accounting, leading our producer payroll program, and providing direction to cross-functional internal and external teams.Key ResponsibilitiesManage the transactional...


  • Fort Wayne, Indiana, United States Fort Wayne Metals Research Products Corp. Full time

    Job DescriptionWe are seeking a highly skilled Senior Data Solutions Developer to join our team at Fort Wayne Metals Research Products Corp. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering innovative data solutions.Key Responsibilities:Design, develop, and maintain scalable data processing and...


  • Fort Wayne, Indiana, United States BankUnited Full time

    About the Role:The Technical Business Analyst is a key member of our team, responsible for designing strategies for technical projects that drive business growth and innovation. With a strong background in data analysis and technical expertise, this role will work closely with business stakeholders, technical managers, and delivery teams to identify and...

  • Financial Analyst

    15 hours ago


    Fort Wayne, Indiana, United States HAMIL LEHMAN & ENGLAND P C Full time

    We are seeking a skilled Financial Analyst to join our team at Hamil, Lehman & England, P.C. Our ideal candidate will have experience with financial statement analysis, budgeting, and forecasting.The successful Financial Analyst will work closely with our clients to provide expert financial guidance and ensure their financial goals are met. Key...

  • Marketing Analyst

    4 weeks ago


    Fort Wayne, Indiana, United States Generis Tek Inc Full time

    Job Title: Marketing AnalystWe are seeking a highly skilled Marketing Analyst to join our team at Generis Tek Inc. The ideal candidate will have a strong background in marketing and a passion for staying up-to-date with the latest industry trends.Responsibilities:Develop and implement marketing strategies to drive business growth and engagementManage and...


  • Fort Wayne, Indiana, United States Superior Essex Full time

    Job Title: Senior Programmer AnalystSuperior Essex is a trailblazer in innovation, spearheading the evolution of connectivity worldwide. As a global leader in designing, manufacturing, and supplying advanced wire and cable solutions, we are shaping the future of connectivity.Our dedication to this mission is grounded in a triad of core values-innovation,...


  • Fort Wayne, Indiana, United States Patriot Growth Insurance Services Full time

    About Patriot Growth Insurance ServicesPatriot Growth Insurance Services is a leading national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. With a strong focus on growth and operational excellence, we strive to create a collaborative environment for our employees and provide...


  • Fort Wayne, Indiana, United States TruMark Financial Full time

    Job Title:Financial Crimes Investigative AnalystJob Summary:The Financial Crimes Investigative Analyst will play a critical role in developing and implementing effective fraud prevention strategies to ensure the integrity of our financial systems. This position will be responsible for analyzing complex data, identifying patterns and anomalies, and conducting...


  • Fort Wayne, Indiana, United States TruMark Financial Full time

    Job Title: Financial Crimes Investigative AnalystThe Financial Crimes Investigative Analyst will play a critical role in developing and implementing effective fraud prevention strategies to ensure the highest level of performance and effective fraud detection.Key Responsibilities:Develop and maintain rules, machine learning models, and data sources to...