Customer Service Associate in Retail

2 weeks ago


West Covina, California, United States Ingka External Full time

Position Overview:

Why You Will Thrive Here

  • Preferred experience in sales or customer support for at least 1 year
  • Completion of High School or equivalent education

Your Daily Responsibilities

  • Foster customer loyalty by ensuring a positive final interaction during their shopping journey
  • Deliver a swift and precise checkout experience across various store sections
  • Promote additional offerings such as home delivery, credit options, and loyalty programs
  • Independently address customer inquiries to fulfill their specific needs and expectations
  • Provide friendly and efficient assistance with vehicle loading and unloading

Collaborative Team Environment

At Ingka External, our focus is on our customers. In our Customer Relations team, we cultivate and maintain enduring relationships with both new and returning customers in a multi-channel retail setting.

We are a diverse group dedicated to ensuring a delightful experience for all visitors and clients: we establish services, collect feedback, and rectify issues. Our approach is centered on connecting with individuals by understanding their unique needs and fostering authentic interactions.

We are a team that genuinely cares about people.


Benefits of Joining Us

At Ingka External, we prioritize the well-being of our employees and their families. We offer a comprehensive range of benefits and perks to support work-life balance, wellness, and future planning.

Enjoy a variety of benefits including:

  • Generous paid time off, including holidays and sick leave
  • Early access to earned wages
  • Paid parental leave
  • Tuition discounts for childcare
  • Retirement and bonus opportunities
  • Employee discounts, meal deals, and referral bonuses
  • Pet insurance options
  • Support for education and training programs
  • Reimbursement for safety footwear
  • Access to telehealth services
  • Comprehensive dental and vision plans
  • Medical and prescription plans (for those working a minimum of 20 hours per week)
  • A vibrant and inclusive workplace culture

The hourly compensation for this position is competitive.


Qualifications

  • Preferred experience in sales or customer service for at least 1 year
  • Completion of High School or equivalent education


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