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Spa Sales Consultant

2 months ago


Quakertown, Pennsylvania, United States Hand & Stone - Quakertown Full time
Position Overview

Hand & Stone Massage and Facial Spa is on the lookout for dedicated Spa Sales Associates to enhance our customer experience.

As a vital member of our team, you will play a key role in ensuring that every guest at our Quakertown location receives exceptional service.


Key Responsibilities:
  • Deliver outstanding customer service to both members and guests.
  • Warmly welcome and greet guests upon their arrival.
  • Manage phone inquiries, schedule appointments, and promote memberships, gift cards, and service upgrades.
  • Adhere to proper filing and maintenance procedures.
  • Advocate for the health and wellness benefits associated with massage therapy.
  • Uphold a professional and tidy work environment.
  • Exhibit a positive and energetic demeanor.
  • Collaborate effectively as part of a team.
  • Build and nurture relationships with clients.
  • Perform additional duties as assigned.
  • Availability to work on weekends is essential.

What We Offer:

We provide a competitive hourly wage along with commissions and bonuses, based on experience. Opportunities for both full-time and part-time positions are available, with flexible scheduling to accommodate our business hours.

Additional benefits include:

  • A professional and safe working environment.
  • Employee discounts.
  • A rewards program and referral bonuses.
  • Engaging contests.
  • A state-of-the-art facility.

Qualifications:
  • Quick learner and self-motivated.
  • Ability to follow oral and written instructions and seek clarification when necessary.
  • Strong communication skills to engage with customers and address their needs.
  • Consistent attendance and punctuality are required.
  • A high school diploma or G.E.D. is preferred.
  • Previous retail or sales experience is advantageous.
  • Familiarity with Microsoft Office and spa software is a plus (training provided).
  • Professional appearance and excellent verbal and written communication skills.
  • Ability to manage stressful situations and multitask effectively while focusing on the guest experience.
  • Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.
  • Reliable transportation is necessary.
  • Must possess good moral character.
  • Satisfactory results from background and reference checks are required for employment.

Job Types: Full-time or Part-time, Hourly plus Sales Commission