Regional Product Support Operations Manager
2 months ago
The Regional Product Support Operations Manager is responsible for overseeing all facets of parts and service sales across multiple locations, with a strong emphasis on profitability and customer satisfaction.
Key Responsibilities- Manage customer inquiries and resolve complaints, ensuring exceptional service standards.
- Exhibit a deep understanding of financial metrics related to parts and service departments, driving teams to meet or exceed sales targets.
- Enhance parts and service sales by engaging with existing clients and identifying new business opportunities.
- Recruit, train, and maintain a skilled team of parts and service professionals.
- Promote a culture of safety and compliance, ensuring all employees adhere to safety policies and procedures.
- Provide necessary resources for product support teams to deliver optimal solutions to customers.
- Implement company-wide marketing initiatives effectively within the region.
- Ensure compliance with dealer standards and OEM policies for training and warranty processes.
- Oversee the maintenance and compliance of company vehicles, ensuring adherence to all relevant regulations.
- Supervise Store Product Support teams, including Product Support Managers, Parts Managers, and Service Managers.
- Facilitate ongoing training and development for all employees in parts and service roles.
- Establish performance goals for teams, aligning with broader organizational objectives.
Required:
- Minimum of 2 years of relevant experience or military background.
- Strong conflict resolution skills and ability to thrive in a fast-paced environment.
- Willingness to travel up to 75% of the time, including occasional overnight trips.
- Demonstrated leadership abilities and a commitment to Titan Machinery's core values.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office and possess strong organizational skills.
Titan Machinery offers a comprehensive compensation package, including:
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Paid time off and holidays.
- Performance-based incentives and company vehicle.
- Ongoing professional development and tuition assistance.
Titan Machinery is an Equal Opportunity / Affirmative Action employer, encouraging applications from women, minorities, the disabled, and veterans.
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