Regional Product Support Operations Manager

2 months ago


Roseau, Minnesota, United States Titan Machinery, Incorporated Full time
Position Overview

The Regional Product Support Operations Manager is responsible for overseeing all facets of parts and service sales across multiple locations, with a strong emphasis on profitability and customer satisfaction.

Key Responsibilities
  • Manage customer inquiries and resolve complaints, ensuring exceptional service standards.
  • Exhibit a deep understanding of financial metrics related to parts and service departments, driving teams to meet or exceed sales targets.
  • Enhance parts and service sales by engaging with existing clients and identifying new business opportunities.
  • Recruit, train, and maintain a skilled team of parts and service professionals.
  • Promote a culture of safety and compliance, ensuring all employees adhere to safety policies and procedures.
  • Provide necessary resources for product support teams to deliver optimal solutions to customers.
  • Implement company-wide marketing initiatives effectively within the region.
  • Ensure compliance with dealer standards and OEM policies for training and warranty processes.
  • Oversee the maintenance and compliance of company vehicles, ensuring adherence to all relevant regulations.
  • Supervise Store Product Support teams, including Product Support Managers, Parts Managers, and Service Managers.
  • Facilitate ongoing training and development for all employees in parts and service roles.
  • Establish performance goals for teams, aligning with broader organizational objectives.
Qualifications

Required:

  • Minimum of 2 years of relevant experience or military background.
  • Strong conflict resolution skills and ability to thrive in a fast-paced environment.
  • Willingness to travel up to 75% of the time, including occasional overnight trips.
  • Demonstrated leadership abilities and a commitment to Titan Machinery's core values.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office and possess strong organizational skills.
Compensation and Benefits

Titan Machinery offers a comprehensive compensation package, including:

  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Paid time off and holidays.
  • Performance-based incentives and company vehicle.
  • Ongoing professional development and tuition assistance.

Titan Machinery is an Equal Opportunity / Affirmative Action employer, encouraging applications from women, minorities, the disabled, and veterans.



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