Customer Support Specialist

2 weeks ago


Newark, California, United States ooma Full time
About the Role

Ooma is seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.

Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Diagnose and resolve complex technical issues related to VoIP technology and networking hardware and software.
  • Collaborate with internal teams to identify and resolve root causes of technical issues.
  • Develop and maintain a deep understanding of Ooma's products and services.
  • Provide regular updates to customers on the status of their issues.
  • Identify and report bugs and potential service impairments.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Experience with VoIP technology and networking hardware and software.
  • Strong analytical and troubleshooting skills.
  • Ability to work effectively in a team environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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