Customer Service Representative
2 months ago
We are looking for a motivated, approachable, and detail-focused member to join our Contact Center team. The successful candidate will possess prior experience in managing phone communications or bookings and show a strong dedication to delivering exceptional guest service. This role requires flexibility to work anytime between 8:45 AM - 7 PM.
Primary Responsibilities:
- Professionally answer and manage incoming calls with courtesy.
- Assist with booking inquiries, reservations, and various customer requests.
- Provide precise information regarding our offerings, products, and current promotions.
- Address customer concerns swiftly and effectively, ensuring a high level of guest satisfaction.
- Keep detailed and accurate records of customer interactions.
- Collaborate with fellow team members to guarantee seamless service delivery.
- Adhere to established protocols and procedures to maintain consistency and quality in service.
- Continuously enhance knowledge of company offerings and products.
- Perform additional related tasks as assigned by the Contact Center Manager.
- Friendly and enthusiastic personality.
- Strong dedication to providing exceptional guest service.
- Able to work independently as well as part of a team.
- Capable of managing stressful situations with composure and professionalism.
- High school diploma or equivalent.
- Prior experience in a contact center, guest service, or bookings role is preferred.
- Outstanding verbal communication skills.
- Strong listening and problem-solving capabilities.
- Able to work efficiently under pressure and juggle multiple tasks.
- Detail-oriented with excellent organizational abilities.
- Proficient in using computers and relevant software applications.
- Flexible availability to work any time between 8:45 AM - 7 PM.
- Spanish-speaking skills are preferred.
- Availability for 15-30 hours a week.
- Compensation ranging from $16-$19 per hour.
- Complimentary access to Classic Fun Center for family and friends.
- Comprehensive training program provided.
- Opportunities for career growth and advancement.
- A friendly and supportive work environment.
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Vineyard, United States Classic Fun Center Full timeJob Overview We are looking for a motivated, approachable, and detail-focused member to join our Contact Center team. The successful candidate will possess previous experience in managing phone communications or reservations and will show a strong dedication to delivering exceptional customer service. This role requires flexibility to work any time between...
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