Support Engineer I
23 hours ago
We are seeking a highly skilled Support Engineer I to join our team at NetworkElites, a leading IT Managed Services Provider. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and professional support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to systems, networks, and applications.
- Develop and maintain documentation to ensure seamless knowledge transfer.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
- 1-2 years of experience in MSP Technical Support or 2-3 years of IT experience.
- Knowledge of Windows and MacOS Desktop Operating Systems.
- Experience with troubleshooting hardware and software issues remotely.
- Strong verbal, written, and interpersonal communication skills.
Preferred Skills:
- Cloud solutions: M365, Azure, AWS.
- Virtualization: VMware, Citrix, Hyper-V.
- Microsoft: Windows Server, MCSA.
- Networking: Network+, CCNA, CCENT.
Education:
- High School diploma or GED equivalent required.
- Bachelor's degree in information systems/computer science or 1+ years applicable help desk role preferred.
Additional Information:
This is a full-time, exempt position with a 40+ hour workweek. Some on-call may be required. Local travel up to 30% for field visits to support clients.
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