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Patient Care Coordinator

2 months ago

Lake Oswego, Oregon, United States OnePeak Medical Full time
About OnePeak Medical

We are a mission-driven company dedicated to redefining primary care through innovative, integrated health services that prioritize optimal health and well-being.

Job Summary

As a Patient Care Coordinator at OnePeak Medical, you will be the initial point of contact for patients and visitors, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities
  • Customer Service: Provide a warm and positive welcome to patients and visitors, both in person and via phone, ensuring accurate listing of the Primary Care Provider (PCP) in the patient's chart.
  • Scheduling and Registration: Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments, while registering patients and updating their demographic and insurance information.
  • Administrative Support: Scrutinize schedules to guarantee accuracy in appointments and visit preparedness, verify the accuracy of patient information during appointment scheduling, and confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
  • Financial Transactions: Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
  • Office Maintenance: Maintain the reception desk, waiting areas, and office files, utilizing problem-solving and conflict-resolution skills when addressing patient complaints.
Requirements
  • Excellent customer service skills
  • Ability to multitask and prioritize tasks
  • Strong communication and problem-solving skills
  • Accuracy and attention to detail
  • Ability to work in a fast-paced environment