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Financial Aid Services Assistant

2 months ago

Joliet, Illinois, United States University of St. Francis Full time
Job Overview

The University of St. Francis is seeking a dedicated individual for the role of Financial Aid Services Student Worker. This position is designed for students who are eager to assist in providing essential support within the Financial Aid Services department.


Key Responsibilities
  • Respond to inquiries from students and families via phone, ensuring exceptional customer service and accurate information delivery. (Skills: Communication, Critical Thinking, Professionalism)
  • Address email inquiries from students and families, maintaining a high standard of customer service and information accuracy. (Skills: Communication, Critical Thinking, Professionalism)
  • Manage incoming mail efficiently. (Skills: Professionalism, Communication)
  • Assist students in completing FAFSA applications, promoting equity and inclusion. (Skills: Communication, Critical Thinking, Professionalism)
  • Provide support to walk-in students, answering questions and delivering outstanding customer service. (Skills: Communication, Critical Thinking, Equity and Inclusion, Professionalism)
  • Maintain an organized filing system to ensure easy access to information. (Skills: Professionalism)
  • Compile reports as necessary, utilizing teamwork and technology. (Skills: Communication, Critical Thinking, Professionalism, Teamwork, Technology)
  • Perform additional duties as assigned.

Qualifications
  • Must be a current or registered student at the University of St. Francis in good academic standing.
  • Eligibility for Federal Work-Study (FWS) is required.
  • Attention to detail and strong organizational skills are essential.
  • Proficiency in Spanish is preferred.

Compensation

The hourly pay rate for this position is $15.00.


Work Schedule

Approximately 10 hours per week are expected for this role.