Technology Business Solutions Lead

2 weeks ago


Chicago, Illinois, United States Shartega IT, Inc. Full time
Job Summary

We are seeking a Technology Business Solutions Lead to join our team at Shartega IT, Inc. in Chicago IL and surrounding areas.

The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and qualifications.

About the Role

This is a full-time position responsible for assessing and aligning technology for our customers.

Key Responsibilities:

  • Technical Alignment
    • Develop and maintain technical knowledge of the client environment.
    • Perform alignment visits at client site on a regular frequency
    • Perform technical alignment assessments for assigned clients both on-site and remotely
    • Complete scheduled reactive tickets as assigned while onsite during alignment visits
  • Customer Service
    • Improve customer service, perception, and satisfaction.
    • Ability to work in a team and communicate effectively.
    • Escalate service issues that cannot be completed within agreed service levels.
  • Documentation and Training
    • Update client documentation as needed in IT documentation platform.
    • Assist with new client onboarding.
    • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Professional Development
    • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
    • Enter all work as service tickets in ConnectWise.
    • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
Requirements

To perform this job successfully, an individual must have:

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization's key IT services for which support is being provided.
  • A+, Network+, Cisco, Microsoft, and other IT Certifications a plus.
  • BA/BS preferred but not required, preferably in computer science, or a related field.
  • 3-5 years of IT or related experience.
Benefits

We offer competitive benefits including:

  • Premier health, vision, and dental benefits
  • 401K Retirement Plan
  • Mileage Reimbursement
  • Full on the job training & support.
  • Fun working environment and culture
  • Great opportunity for advancement


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