Technology Business Solutions Lead
2 weeks ago
We are seeking a Technology Business Solutions Lead to join our team at Shartega IT, Inc. in Chicago IL and surrounding areas.
The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and qualifications.
About the RoleThis is a full-time position responsible for assessing and aligning technology for our customers.
Key Responsibilities:
- Technical Alignment
- Develop and maintain technical knowledge of the client environment.
- Perform alignment visits at client site on a regular frequency
- Perform technical alignment assessments for assigned clients both on-site and remotely
- Complete scheduled reactive tickets as assigned while onsite during alignment visits
- Customer Service
- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate service issues that cannot be completed within agreed service levels.
- Documentation and Training
- Update client documentation as needed in IT documentation platform.
- Assist with new client onboarding.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Professional Development
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
- Enter all work as service tickets in ConnectWise.
- Work through a daily schedule in ConnectWise that has been established through the dispatch process.
To perform this job successfully, an individual must have:
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization's key IT services for which support is being provided.
- A+, Network+, Cisco, Microsoft, and other IT Certifications a plus.
- BA/BS preferred but not required, preferably in computer science, or a related field.
- 3-5 years of IT or related experience.
We offer competitive benefits including:
- Premier health, vision, and dental benefits
- 401K Retirement Plan
- Mileage Reimbursement
- Full on the job training & support.
- Fun working environment and culture
- Great opportunity for advancement
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