Store Operations Manager

4 hours ago


Naperville, United States Westlake Hardware, Inc. Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware has been serving communities for over a century. With over 220 neighborhood stores across the country, we pride ourselves on providing exceptional customer service and quality products.

Job Summary

The Floor Supervisor plays a crucial role in managing overall store operations, assuming primary responsibility in the absence of senior management. This position requires strong leadership and communication skills to effectively direct staff and achieve company goals.

Key Responsibilities
  • Customer Service: Project a positive image of Westlake Ace Hardware, assist customers with problems, greet customers, and thank them when finished or leaving the store.
  • Store Operations: Ensure a safe work environment, supervise general store operations, open and close the store, implement Store Support Center programs, and communicate operational issues to senior management.
  • Inventory & Merchandising: Assist with forklift operations, receiving, stocking, cycle counts, and merchandise resets.
Leadership Qualities
  • Lead by example, be approachable by associates and customers.
  • Assist in training associates.
  • Participate in store meetings.
Requirements
  • High school diploma or GED equivalent.
  • Previous retail management experience preferred.
  • Hardware experience preferred.
Compensation

$17 per hour.



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