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Retail Sales Representative

2 months ago

Seattle, Washington, United States West Marine Full time
Sales Associate Role at West Marine

Are you enthusiastic about maritime activities and eager to assist customers in selecting the ideal products for their aquatic experiences? If this resonates with you, consider the opportunity to work as a Sales Associate at West Marine, a company committed to providing More Water, Less Hassle to boating aficionados.

Position Overview:

In the role of Sales Associate, you will be instrumental in guiding customers through their purchasing journey, utilizing your expertise to understand their requirements and ensuring they are equipped for an enjoyable day on the water. Your customer interactions are vital for exceeding expectations and fostering lasting relationships. We pride ourselves on delivering exceptional customer service in a Drug-Free Workplace and Equal Opportunity Employer setting.

Key Responsibilities:

  • Warmly greet and assist customers
  • Address customer inquiries effectively
  • Engage with customers by sharing insights on products and making recommendations
  • Support customers in choosing the appropriate items
  • Provide details on available services and evaluate customer needs
  • Maintain high standards of customer service consistently
  • Assist with inventory control and product stocking
  • Ensure the store remains organized and clean
  • Adhere to safety and loss prevention protocols
  • Facilitate both online and in-store transactions
  • Be available to work flexible hours, including weekends and holidays
  • Perform additional assigned tasks as needed

Essential Skills and Qualifications:

  • Excellent verbal communication and active listening abilities
  • Proficient in sales and customer service
  • Strong knowledge of products
  • Capability to anticipate customer needs and suggest relevant products
  • Familiarity with point-of-sale technology

Education and Experience Requirements:

  • High school diploma or equivalent preferred
  • Previous experience in retail or boating is advantageous

Physical Demands:

  • Ability to stand and walk for extended periods
  • Capacity to lift items weighing up to 40 pounds without assistance