Installation Technician
6 days ago
Fastwyre Broadband is seeking a highly skilled Installation Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and repairing our customers' telecommunications and broadband services.
Key Responsibilities:
- Install and maintain telecommunications and broadband equipment, including telephone and video lines, instruments, and related equipment.
- Respond to service orders for installations, troubles, upgrades, removals, or changes to a customer's residential or business telephone or video service and equipment.
- Maintain residential and business services, including telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems.
- Ensure all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisor.
- Install grounding protection from unwanted electrical surges.
- Closing out all work orders and trouble tickets assigned to him/her daily in MACC.
- Maintaining time sheets, vehicle records, company issued test equipment and property.
- Using test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as needed.
- Obtaining knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the job.
- Submitting sketches and measurements and makes staking sheets when assigned.
- Testing telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as needed.
- Responsible for accepting special projects as needed.
- Understanding and strictly adhering to the Company's Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records.
- Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
- Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.
- Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise.
- Performing all other duties and responsibilities assigned.
Requirements:
- High school diploma or equivalent.
- Previous work experience (preferred).
- Knowledge of all aspects of the telephony and video fields of installation and repair.
- Knowledge of basic electrical and electronic circuitry.
- Knowledge of FCC requirements.
- Knowledge of and the ability to comply with CPNI regulations and procedures.
- Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player.
- Proficient computer skills and the ability to adapt and learn as programs and processes change.
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